Summary
Overview
Work History
Education
Skills
Affiliations
Languages
new
Timeline
Generic

JOANNA BOYDAK

San Francisco,CA

Summary

Recent graduate with experience in marketing, sales and customer service. My ability to work with effective teams to meet deadlines while implementing creative solutions to exceed business objectives had led me to seek my next step in my career. I am looking for a Marketing role with a team-oriented atmosphere that rewards dedication and innovative thinking and offers room for career progression.

Offering solid foundation in marketing principles and genuine desire to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and apply effective communication and organizational skills. Ready to use and develop creative thinking and digital marketing expertise in test engineer role.

Overview

20
20
years of professional experience

Work History

Marketing Coordinator

European Touch Housecleaning Inc.
07.2017 - 07.2025
  • Responsible for processing a myriad of marketing packages, working with management on budgets, costs and a feasible partnership for customers.
  • Partnered with internal and external decision makers to present effective marketing strategies, resulting in a revenue growth of 25% through the introduction of online advertising through ServiceMagic and PennySaver.com.
  • Optimized online presence through SEO and SEM, conducting research on various demographic groups to recommend tactics to acquire new and retain existing accounts.
  • Utilized Zoontool software to optimize customer use online, improving website design while providing support to clients via phone and e-mail.
  • Established budgets and analyzed prior year expenditures to forecast yearly annual spending, presenting findings to key decision makers and recommending effective strategies.
  • Managed projects with a diverse group of competencies and cultures, working with teams on effective methods of communication to ensure project status updates are in place to meet strict deadlines.
  • Responsible for all logistical aspects, including workshop activities, schedule coordination, event safety features and personnel.

Administrative Assistant

European Touch Housecleaning Inc.
05.2006 - 08.2006
  • Responsible for office managerial duties and administrative tasks, including scheduling appointments, coordinate schedules and reviewing and processing documents.
  • Oversaw office administration, customer service initiatives, filing, answering phone, and proper documentation.
  • Implemented a process to coordinate employee work schedules, introducing online schedule postings that were readily accessible to optimize office staff production.
  • Created and maintained vendor network, working with suppliers on office supply ordering and costs via online and in person, ensuring necessary equipment is on hand to run the office efficiently.
  • Oversaw the readiness procedures for daily office operations, including opening, having full front desk activities operational, and preparing the office at the close of business for the following day.

Server & Hostess (Summer positions while attending school)

Pool Bar & Grill and Motif at the St. Regis Resort
05.2005 - 08.2005
  • Acted as the main point of contact for guests, distributing menus, answering phones and answering questions related to products.
  • Collaborated with kitchen staff on menu items and development of food offerings, gaining feedback from clientele and recommending changes.
  • Trained and mentored new employees on restaurant policies, service techniques, customer service, cash balancing and money handling procedures.
  • Utilized the Micros system for food and beverage service, providing prompt and efficient service to customers.
  • Provided strong customer satisfaction through explanation of menu items, prompt service, and answering questions regarding special orders or concerns.
  • Became thoroughly knowledgeable regarding menu items, ingredients and preparation to properly explain various choices to customers.

Education

Bachelor of Science Degree - Business Administration, Emphasis in Marketing

San Diego State University
01.2009

Skills

  • Proficient in MS Office (Word, Excel, PowerPoint) and Outlook
  • Proficient in written and verbal communication in English and Spanish
  • Detail-oriented
  • Teamwork and collaboration
  • Event planning
  • Customer engagement
  • Front-end coding with HTML and CSS

Affiliations

  • American Marketing Association Event Coordinator (AMA) (2006 to 5/2009) Planned and executed events to increase AMA member image.
  • San Diego State University Student Board Student-At-Large Committee for Campus Development/Recreation Board Representative (9/2005 to 12/2007)
  • Responsible for overseeing the Campus Master Plan and Five-Year Capital Outlay Program consisting of overall short and long-term University objectives.
  • Regional Aquatic Students Campus Recreation and Mission Bay Aquatic Center programs.
  • Phi Beta Sorority VP of Philanthropy (1/2008 to 1/2009)
  • Partnered with national and local community service organizations to promote member and community involvement.
  • CeMA Certified through the cMarketing Association

Languages

Finnish
Intermediate (B1)

new

kjhadjk

Timeline

Marketing Coordinator

European Touch Housecleaning Inc.
07.2017 - 07.2025

Administrative Assistant

European Touch Housecleaning Inc.
05.2006 - 08.2006

Server & Hostess (Summer positions while attending school)

Pool Bar & Grill and Motif at the St. Regis Resort
05.2005 - 08.2005

Bachelor of Science Degree - Business Administration, Emphasis in Marketing

San Diego State University

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