Joanna Bojorquez
Los Angeles
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Amazing Finds
Apple Valley
09.2012 - 11.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Pharmacy Technician
Walgreen's Pharmacy
Apple Valley
01.2007 - 02.2012
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Received payment from customers and processed credit card transactions when necessary.
Cashier Team Lead
KooKooRoo
Beverly Hills
06.2001 - 11.2006
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Education
Pharmacy Technician
American Career College
CA04-2005
Skills
- Payroll administration
- Sales reporting
- Conflict resolution
- Customer service
- Performance management
- Inventory management
- Cash handling
- Cashier training
- POS system operation
Languages
English
Professional
Spanish
Professional
Certification
Billing and Coding
References
References available upon request.
Timeline
Assistant Manager
Amazing Finds
09.2012 - 11.2024
Pharmacy Technician
Walgreen's Pharmacy
01.2007 - 02.2012
Cashier Team Lead
KooKooRoo
06.2001 - 11.2006
Pharmacy Technician
American Career College
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