Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Bernal

Hanford

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

9
9
years of professional experience

Work History

Sales Specialist

Lowes Home Improvment
Port Arthur
11.2022 - 06.2024
  • Provided customer service to all customers, assisted customers with merchandise selections, and completion of purchases.
  • Maintained a well-stocked and organized sales floor with the latest merchandise and those that sold the most.
  • Identified customer needs by asking questions and advising on best solutions.
  • Participated in team meetings to review progress against objectives set by management.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Identified opportunities for cross-selling products or services.
  • Calculated quotes for those who require delivery, installation costs, and product costs.

Sales Associate

Red Wing Shoes
Corpus Christi
10.2018 - 12.2020
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Massage Therapist Intern

Hawaii Healing Arts
Kailua
01.2017 - 01.2018
  • Provided therapeutic massage services to clients, including Swedish, deep tissue, and sports massage techniques.
  • Conducted client assessments to determine appropriate massage methods based on individual needs and preferences.
  • Managed scheduling and appointments using various software platforms to ensure efficient time management.
  • Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.

Lead Barista

Kalapawai Cafe
Kailua
01.2015 - 01.2017
  • Supervised and trained baristas.
  • Ordered and received supplies to restock beverage items.
  • Prepared and served hot or cold beverages.
  • Utilized POS system to receive and process customer payments.
  • Greeted customers and provided friendly customer service.

Education

LMT - Massage

Hawaii Healing Arts College
Kailua, HI
01-2018

Skills

  • Customer service
  • Sales negotiation
  • Product knowledge
  • Inventory management
  • Cross-selling techniques
  • Point of sale systems
  • Adaptability to change
  • Client relations
  • Fluent in spanish

Timeline

Sales Specialist

Lowes Home Improvment
11.2022 - 06.2024

Sales Associate

Red Wing Shoes
10.2018 - 12.2020

Massage Therapist Intern

Hawaii Healing Arts
01.2017 - 01.2018

Lead Barista

Kalapawai Cafe
01.2015 - 01.2017

LMT - Massage

Hawaii Healing Arts College

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Joanna Bernal