JOANNA ARANA
Redwood City
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Server
Amado
Burlingame, CA
04.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize workflow and enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Server/Banquet Server
The Alexandria
San Carlos
05.2025 - 07.2026
- Delivered exceptional customer service, ensuring guest satisfaction in high-pressure environments.
- Managed multiple tables efficiently, coordinating food and beverage orders with precision.
- Trained and mentored new staff on service protocols and restaurant standards.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
Server
Nordstrom
Palo Alto, CA
08.2022 - 05.2025
- Maintained cleanliness and organization of dining area to meet health regulations.
- Resolved customer complaints efficiently, fostering positive dining experiences.
- Implemented upselling techniques to increase sales and improve customer engagement.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
Server
TOWN
San Carlos, CA
04.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fine Dining Server
Kincaid's American Dining
Burlingame, CA
05.2018 - 04.2020
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Promptly and consistently reset tables with spotless service ware.
- Completed opening and closing checklists according to set standards.
Fine Dining Server
PARK & HOWARD BISTRO
Burlingame, CA
11.2017 - 02.2018
- Assisted guests with making menu choices in an informative and helpful fashion.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
- Communicated clearly and positively with co-workers and management.
Bistro Hostess/ Food Runner/ Server
NORDSTROM
Palo Alto, CA
05.2014 - 08.2017
- Greeted guests and sat them at tables or in waiting areas.
- Performed serving, cleaning, and stocking duties in.
- establishments.
- Answered questions about menu selections and made recommendations when requested.
- Ensured consistent high quality of plate presentation Communicated with customers regarding orders, comments, and complaints Maintained a professional tone at all times, including during peak rush hours.
- Communicated clearly and positively with co-workers and management.
- Mastered Point of Sale (POS) computer system for automated order taking.
Education
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
College of San Mateo
San Mateo, CA, USA2016
Skills
- Professional And Friendly, Careful And Active Listener, Multi-tasking Customer Service, Client Relations, Problem Solving
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Amado
04.2026 - Current
Server/Banquet Server
The Alexandria
05.2025 - 07.2026
Server
Nordstrom
08.2022 - 05.2025
Server
TOWN
04.2020 - 08.2022
Fine Dining Server
Kincaid's American Dining
05.2018 - 04.2020
Fine Dining Server
PARK & HOWARD BISTRO
11.2017 - 02.2018
Bistro Hostess/ Food Runner/ Server
NORDSTROM
05.2014 - 08.2017
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
College of San Mateo