Joanna Andres
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Hardworking and passionate job seeker with strong organizational skills eager to learn and to be train. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Food Service Supervisor
Kentucky Fried Chicken
06.2021 - Current
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Service Supervisor
Mc Donald's
09.2019 - 06.2021
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to the staff.
- Ordered new supplies and food to maintain service levels.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food Service Supervisor
A&W
07.2018 - 05.2019
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Controlled food costs and managed inventory.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Monitored food inventory and supplies to prevent waste.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Associate of Science - Hotel, Resort And Restaurant Management
Swan Pedro College of Business Administration
Philippines 03.1998
Skills
- Service Training
- Staff Motivation
- Opening and closing procedures
- Inventory Management
- Food Safety
- Point of Sale POS Software
- Staff Supervision
- Ordering Supplies
Certification
- Basic Shift Management - Mc Donald's 2019
- Advanced Shift Management- McDonald's2019
- First Aid Class - Mc Donald's 2021
- Food Safety Class - KFC 2023
Timeline
Food Service Supervisor
Kentucky Fried Chicken
06.2021 - Current
Food Service Supervisor
Mc Donald's
09.2019 - 06.2021
Food Service Supervisor
A&W
07.2018 - 05.2019
Associate of Science - Hotel, Resort And Restaurant Management
Swan Pedro College of Business Administration
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