JoAnn Sottile
Thousand Oaks
Overview
8
8
years of professional experience
Work History
Product Development Coordinator
Lifetech Resources
Moorpark
08.2024 - 03.2025
- Managed end-to-end product development across skincare, haircare, and body care categories, ensuring brand strategy alignment and timely execution.
- Drafted comprehensive product briefs in collaboration with R&D, Regulatory, Packaging teams, and external vendors.
- Maintained organized records of samples, feedback, and laboratory communications.
- Collaborated with marketing on pre-launch activities including sample requirements, product positioning, and key messaging.
- Researched beauty trends, ingredient innovations, and consumer insights to inform product pipeline and storytelling.
Account Manager
Lifetech Resources
Moorpark
08.2023 - 08.2024
- Managed key accounts for 10 beauty brands, driving substantial business growth.
- Developed comprehensive annual business plans featuring client insights and sales analysis.
- Created price quotes and negotiated adjustments to meet target COGS for product launches.
- Identified product portfolio gaps and collaborated with development teams on innovations.
Business Operations Associate
Lifetech Resources
Moorpark
09.2020 - 08.2023
- Generated key reports on sales analysis, operational metrics, labor variance, air pollution compliance, and wastewater management.
- Tracked sustainability data for annual EcoVadis assessments, supporting company-wide ESG objectives.
- Attended new product launch meetings, documented minutes, and coordinated follow-ups on action items.
Customer Service Representative
Easton-Bell Sports
Thousand Oaks
05.2017 - 07.2020
- Managed returns, exchanges, and warranty claims to ensure timely resolutions for customers.
- Responded to inquiries via phone and email, maintaining high service quality and accurate order tracking.
- Trained temporary customer service staff to enhance operational efficiency.
- Oversaw all customer communications on Facebook Messenger for Easton Baseball, Softball, and Slowpitch brand pages.
Education
Bachelor of Science - Public Relations
Northern Arizona University
Flagstaff, AZ05-2017
Skills
- Smartsheet and ERP systems
- Salesforce and NetSuite
- Microsoft Excel proficiency
- Project management expertise
- Client relationship management
- Product lifecycle oversight
- Costing and pricing strategies
- Sales analysis skills
- Regulatory compliance knowledge
Affiliations
- Big Sister Mentor for Big Brothers Big Sisters, Ventura County
Timeline
Product Development Coordinator
Lifetech Resources
08.2024 - 03.2025
Account Manager
Lifetech Resources
08.2023 - 08.2024
Business Operations Associate
Lifetech Resources
09.2020 - 08.2023
Customer Service Representative
Easton-Bell Sports
05.2017 - 07.2020
Bachelor of Science - Public Relations
Northern Arizona University