Summary
Overview
Work History
Education
Skills
Languages
Custom Section 1
Timeline
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Joann Sandoval

Joann Sandoval

Visalia

Summary

Results-driven professional with nearly 20 years of diverse experience in customer service and office environments. Expertise in fostering strong customer and client relationships, complemented by problem-solving and initiative. Bilingual proficiency enhances communication with Spanish-speaking clients, adding value in multicultural settings.

Overview

26
26
years of professional experience

Work History

Cocktail Server

Eagle Mountain Casino
Porterville
07.2025 - Current
  • Provided timely drink service to guests in a fast-paced casino environment.
  • Delivered exceptional service to high-volume customer base, ensuring satisfaction throughout shifts.
  • Engaged with guests to foster a welcoming atmosphere and enhance overall experience.
  • Monitored guest satisfaction and addressed any issues or concerns promptly.
  • Recommended and served alcoholic beverages to patrons, effectively managing orders during peak hours.
  • Communicated with customers to take drink orders accurately.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained cleanliness and organization of the cocktail service area throughout shifts.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Assisted in training new servers on proper service techniques and casino policies.
  • Verified guest identification before serving alcoholic beverages.
  • Communicated with patrons to offer friendly service and determine needs.
  • Followed all health and safety regulations while serving alcoholic beverages responsibly.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.

Direct Care Assistant

Steeles Quality Living
Lindsay
08.2024 - 05.2025
  • Assisted clients with daily personal care and hygiene tasks.
  • Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
  • Monitored clients' health conditions, reporting significant changes to supervisors to ensure timely interventions.
  • Conducted physical assessments of clients to monitor health status.
  • Collaborated with healthcare professionals to coordinate client services.
  • Provided emotional support and companionship, enhancing overall client well-being and improving quality of life.
  • Encouraged client independence by teaching self-care skills and strategies for managing daily life tasks, fostering autonomy.
  • Observed changes in behavior or physical condition and reported any concerns to supervisor immediately.
  • Responded quickly and effectively in emergency situations involving clients.
  • Ensured a safe and clean environment for clients at all times.
  • Maintained accurate documentation of client activities and progress notes.
  • Trained new staff on care procedures and organizational policies.
  • Instructed caregivers on proper techniques for lifting and transferring patients safely.
  • Participated in continuing education courses to stay abreast of new developments in direct care industry.

Branch Administrator

Clark Pest Control
Visalia
07.2023 - 02.2024
  • Managed daily administrative operations for branch efficiency.
  • Coordinated scheduling of pest control service appointments and technician assignments to optimize service availability.
  • Maintained accurate records of customer interactions and service histories.
  • Streamlined communication between technicians and management to improve service delivery and response times.
  • Developed customer follow-up procedures to ensure satisfaction with services provided.
  • Processed customer orders accurately and efficiently according to established procedures.
  • Welcomed clients and visitors to the branch office, ensuring a friendly atmosphere.
  • Resolved customer complaints efficiently, fostering positive relationships and ensuring customer satisfaction.
  • Oversaw petty cash transactions for the branch office, ensuring accuracy in record-keeping.
  • Provided administrative support to the Branch Manager and other staff members.

Call Center Representative

Eagle Mountain Casino
Porterville
05.2022 - 04.2023
  • Consistently met and exceeded daily call volume and quality metrics, leading to high customer satisfaction ratings
  • Utilized active listening and problem-solving skills to address customer inquiries and resolve issues in a timely and efficient manner
  • Provided exceptional customer service through active listening and problem-solving skills.
  • Answered incoming calls, delivering professional and knowledgeable service to enhance customer experience.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Resolved complaints by identifying issues and offering appropriate solutions promptly.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Managed customer expectations by clarifying needs and recommending suitable products and services.
  • Documented customer interactions accurately in the call management system.
  • Collaborated with team members to improve service delivery and response times.
  • Collaborated with team members to streamline processes, improving call center efficiency and service delivery.
  • Trained new representatives on company policies and call handling techniques.
  • Navigated through computer systems to review information and respond appropriately to callers.

Direct Care Assistant

Tranquility Homes
Porterville
08.2018 - 04.2022
  • Created and executed individualized care plans tailored to each client's specific needs.
  • Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
  • Assisted clients with daily personal care and hygiene tasks.
  • Monitored clients' health conditions and reported changes to supervisors.
  • Conducted physical assessments of clients to monitor health status.
  • Monitored dietary intake of patients and assisted with meal preparation.
  • Delivered emotional support and companionship to promote overall client well-being.
  • Provided emotional support and encouragement to help improve quality of life for individuals served.
  • Maintained accurate documentation of client activities and progress notes.
  • Ensured a safe and clean environment for clients at all times.
  • Developed individualized service plans that addressed specific needs of each client.
  • Fostered positive relationships between clients and their family members.

Barista/Server

Eagle Mountain Casino
Porterville
05.2017 - 07.2018
  • Prepare and serve a variety of coffee beverages, teas, and other specialty drinks with precision and attention to detail
  • Prepare and serve a variety of coffee beverages, teas, and other specialty drinks with precision and attention to detail
  • Maintain cleanliness and organization of the cafe area, including restocking supplies and cleaning equipment
  • Collaborated with team members to manage peak hours and prioritized tasks, maintaining service quality under pressure
  • Maintain cleanliness and organization of the cafe area, including restocking supplies and cleaning equipment

Direct Care Attendant

Jaime's Living Services
Porterville
04.2016 - 05.2017
  • Delivered daily personal care assistance to elderly residents, ensuring comfort and adherence to medication schedules.
  • Monitored clients' health conditions and reported changes to supervisors.
  • Monitored and documented residents' progress and behaviors, communicating updates to healthcare professionals and family members
  • Assisted individual with developmental disabilities in daily living activities and supported recreational and socialization opportunities
  • Provided emotional support and companionship to enhance client well-being.
  • Promoted client independence by teaching self-care skills and strategies for managing daily life tasks, fostering confidence and autonomy.
  • Provided emotional support and encouragement to help improve quality of life for individuals served.
  • Ensured a safe and clean environment for clients at all times.
  • Collaborated with interdisciplinary team members to ensure quality patient care.
  • Maintained accurate documentation of client activities and progress notes.
  • Trained new staff on care procedures and organizational policies, enhancing team readiness and service quality.
  • Participated in continuing education courses to stay abreast of new developments in the direct care industry.
  • Monitored dietary intake of assigned patients and assisted with meal preparation.
  • Fostered positive relationships between clients and their family members.
  • Observed changes in behavior or physical condition and reported any concerns to supervisor immediately.

Cashier

Home Depot
Porterville
01.2013 - 08.2013
  • Processed customer transactions efficiently at point of sale.
  • Handled cash, credit, and gift card transactions accurately.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers with product inquiries and store navigation.
  • Resolved customer complaints using effective communication skills.
  • Worked with team members to coordinate efforts during peak shopping hours, ensuring efficient service.
  • Supported supervisor with clerical and administrative tasks to streamline operations.

Prep Cook

Eagle Mountain Casino
Porterville
03.2002 - 01.2006
  • Prepared ingredients for daily menu items and special events, enhancing kitchen efficiency.
  • Assisted chefs in cooking and plating dishes according to restaurant standards.
  • Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Communicated effectively with staff to coordinate food preparation tasks smoothly.
  • Followed recipes to prepare meals according to customer specifications.
  • Followed food safety guidelines to prevent contamination and ensure quality.
  • Maintained cleanliness and organization of kitchen workstations and equipment.
  • Operated kitchen equipment, including ovens, grills, and slicers safely.
  • Stocked supplies and ingredients efficiently for continuous kitchen operations.
  • Organized and labeled stock of ingredients, facilitating quick access and maintaining inventory levels.

Cashier

Factory 2 U
Porterville
02.2001 - 07.2001
  • Handled cash, credit, and gift card transactions accurately.
  • Processed customer transactions efficiently, ensuring smooth checkout experiences.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer inquiries and concerns, fostering positive shopping experiences.
  • Maintained cleanliness and organization of checkout areas and aisles.
  • Collaborated with team members to enhance store operations and streamline processes.
  • Monitored inventory levels and restocked items on shelves.
  • Completed various tasks assigned by management to support operations.

Receptionist

Sequoia Medical Center
Porterville
02.2000 - 05.2001
  • Greeted and checked in patients, updating information in computer system for accurate records.
  • Managed patient check-in and check-out processes efficiently.
  • Coordinated patient appointments, processed payments, and maintained accurate patient files.
  • Scheduled appointments using electronic health record systems effectively.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Addressed patient inquiries and resolved issues to enhance patient experience.
  • Maintained organized patient records in compliance with privacy regulations.
  • Assisted in managing office supplies and inventory for seamless operations.

Education

High School -

Monache High School
Porterville
08-1998

Skills

  • Beverage preparation
  • Cash Handling
  • Transaction Processing
  • POS operation
  • Order Entry
  • High-volume service
  • Attention to Detail
  • Special dietary requirements
  • Safety monitoring
  • Efficient multitasking
  • Time management
  • Team collaboration
  • Customer service excellence
  • Effective communication
  • Communication proficiency
  • Organizational Skills
  • Employee training
  • Communication
  • Customer Service
  • Cash handling

Languages

  • Spanish
  • English

Custom Section 1

References

Stacey Warner-559-788-1861

Norma - 559-361-0556

Mary Maciel - 559-310-2717

Marisa-559-330-5349

Timeline

Cocktail Server

Eagle Mountain Casino
07.2025 - Current

Direct Care Assistant

Steeles Quality Living
08.2024 - 05.2025

Branch Administrator

Clark Pest Control
07.2023 - 02.2024

Call Center Representative

Eagle Mountain Casino
05.2022 - 04.2023

Direct Care Assistant

Tranquility Homes
08.2018 - 04.2022

Barista/Server

Eagle Mountain Casino
05.2017 - 07.2018

Direct Care Attendant

Jaime's Living Services
04.2016 - 05.2017

Cashier

Home Depot
01.2013 - 08.2013

Prep Cook

Eagle Mountain Casino
03.2002 - 01.2006

Cashier

Factory 2 U
02.2001 - 07.2001

Receptionist

Sequoia Medical Center
02.2000 - 05.2001

High School -

Monache High School
Joann Sandoval