Joann Sandoval
Visalia
Summary
Results-driven professional with nearly 20 years of diverse experience in customer service and office environments. Expertise in fostering strong customer and client relationships, complemented by problem-solving and initiative. Bilingual proficiency enhances communication with Spanish-speaking clients, adding value in multicultural settings.
Overview
26
26
years of professional experience
Work History
Cocktail Server
Eagle Mountain Casino
Porterville
07.2025 - Current
- Provided timely drink service to guests in a fast-paced casino environment.
- Delivered exceptional service to high-volume customer base, ensuring satisfaction throughout shifts.
- Engaged with guests to foster a welcoming atmosphere and enhance overall experience.
- Monitored guest satisfaction and addressed any issues or concerns promptly.
- Recommended and served alcoholic beverages to patrons, effectively managing orders during peak hours.
- Communicated with customers to take drink orders accurately.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained cleanliness and organization of the cocktail service area throughout shifts.
- Maintained accurate cash handling practices while efficiently serving customers.
- Assisted in training new servers on proper service techniques and casino policies.
- Verified guest identification before serving alcoholic beverages.
- Communicated with patrons to offer friendly service and determine needs.
- Followed all health and safety regulations while serving alcoholic beverages responsibly.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
Direct Care Assistant
Steeles Quality Living
Lindsay
08.2024 - 05.2025
- Assisted clients with daily personal care and hygiene tasks.
- Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
- Monitored clients' health conditions, reporting significant changes to supervisors to ensure timely interventions.
- Conducted physical assessments of clients to monitor health status.
- Collaborated with healthcare professionals to coordinate client services.
- Provided emotional support and companionship, enhancing overall client well-being and improving quality of life.
- Encouraged client independence by teaching self-care skills and strategies for managing daily life tasks, fostering autonomy.
- Observed changes in behavior or physical condition and reported any concerns to supervisor immediately.
- Responded quickly and effectively in emergency situations involving clients.
- Ensured a safe and clean environment for clients at all times.
- Maintained accurate documentation of client activities and progress notes.
- Trained new staff on care procedures and organizational policies.
- Instructed caregivers on proper techniques for lifting and transferring patients safely.
- Participated in continuing education courses to stay abreast of new developments in direct care industry.
Branch Administrator
Clark Pest Control
Visalia
07.2023 - 02.2024
- Managed daily administrative operations for branch efficiency.
- Coordinated scheduling of pest control service appointments and technician assignments to optimize service availability.
- Maintained accurate records of customer interactions and service histories.
- Streamlined communication between technicians and management to improve service delivery and response times.
- Developed customer follow-up procedures to ensure satisfaction with services provided.
- Processed customer orders accurately and efficiently according to established procedures.
- Welcomed clients and visitors to the branch office, ensuring a friendly atmosphere.
- Resolved customer complaints efficiently, fostering positive relationships and ensuring customer satisfaction.
- Oversaw petty cash transactions for the branch office, ensuring accuracy in record-keeping.
- Provided administrative support to the Branch Manager and other staff members.
Call Center Representative
Eagle Mountain Casino
Porterville
05.2022 - 04.2023
- Consistently met and exceeded daily call volume and quality metrics, leading to high customer satisfaction ratings
- Utilized active listening and problem-solving skills to address customer inquiries and resolve issues in a timely and efficient manner
- Provided exceptional customer service through active listening and problem-solving skills.
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved complaints by identifying issues and offering appropriate solutions promptly.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed customer expectations by clarifying needs and recommending suitable products and services.
- Documented customer interactions accurately in the call management system.
- Collaborated with team members to improve service delivery and response times.
- Collaborated with team members to streamline processes, improving call center efficiency and service delivery.
- Trained new representatives on company policies and call handling techniques.
- Navigated through computer systems to review information and respond appropriately to callers.
Direct Care Assistant
Tranquility Homes
Porterville
08.2018 - 04.2022
- Created and executed individualized care plans tailored to each client's specific needs.
- Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
- Assisted clients with daily personal care and hygiene tasks.
- Monitored clients' health conditions and reported changes to supervisors.
- Conducted physical assessments of clients to monitor health status.
- Monitored dietary intake of patients and assisted with meal preparation.
- Delivered emotional support and companionship to promote overall client well-being.
- Provided emotional support and encouragement to help improve quality of life for individuals served.
- Maintained accurate documentation of client activities and progress notes.
- Ensured a safe and clean environment for clients at all times.
- Developed individualized service plans that addressed specific needs of each client.
- Fostered positive relationships between clients and their family members.
Barista/Server
Eagle Mountain Casino
Porterville
05.2017 - 07.2018
- Prepare and serve a variety of coffee beverages, teas, and other specialty drinks with precision and attention to detail
- Prepare and serve a variety of coffee beverages, teas, and other specialty drinks with precision and attention to detail
- Maintain cleanliness and organization of the cafe area, including restocking supplies and cleaning equipment
- Collaborated with team members to manage peak hours and prioritized tasks, maintaining service quality under pressure
- Maintain cleanliness and organization of the cafe area, including restocking supplies and cleaning equipment
Direct Care Attendant
Jaime's Living Services
Porterville
04.2016 - 05.2017
- Delivered daily personal care assistance to elderly residents, ensuring comfort and adherence to medication schedules.
- Monitored clients' health conditions and reported changes to supervisors.
- Monitored and documented residents' progress and behaviors, communicating updates to healthcare professionals and family members
- Assisted individual with developmental disabilities in daily living activities and supported recreational and socialization opportunities
- Provided emotional support and companionship to enhance client well-being.
- Promoted client independence by teaching self-care skills and strategies for managing daily life tasks, fostering confidence and autonomy.
- Provided emotional support and encouragement to help improve quality of life for individuals served.
- Ensured a safe and clean environment for clients at all times.
- Collaborated with interdisciplinary team members to ensure quality patient care.
- Maintained accurate documentation of client activities and progress notes.
- Trained new staff on care procedures and organizational policies, enhancing team readiness and service quality.
- Participated in continuing education courses to stay abreast of new developments in the direct care industry.
- Monitored dietary intake of assigned patients and assisted with meal preparation.
- Fostered positive relationships between clients and their family members.
- Observed changes in behavior or physical condition and reported any concerns to supervisor immediately.
Cashier
Home Depot
Porterville
01.2013 - 08.2013
- Processed customer transactions efficiently at point of sale.
- Handled cash, credit, and gift card transactions accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints using effective communication skills.
- Worked with team members to coordinate efforts during peak shopping hours, ensuring efficient service.
- Supported supervisor with clerical and administrative tasks to streamline operations.
Prep Cook
Eagle Mountain Casino
Porterville
03.2002 - 01.2006
- Prepared ingredients for daily menu items and special events, enhancing kitchen efficiency.
- Assisted chefs in cooking and plating dishes according to restaurant standards.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Collaborated with team members to ensure timely meal service during peak hours.
- Communicated effectively with staff to coordinate food preparation tasks smoothly.
- Followed recipes to prepare meals according to customer specifications.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Operated kitchen equipment, including ovens, grills, and slicers safely.
- Stocked supplies and ingredients efficiently for continuous kitchen operations.
- Organized and labeled stock of ingredients, facilitating quick access and maintaining inventory levels.
Cashier
Factory 2 U
Porterville
02.2001 - 07.2001
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions efficiently, ensuring smooth checkout experiences.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer inquiries and concerns, fostering positive shopping experiences.
- Maintained cleanliness and organization of checkout areas and aisles.
- Collaborated with team members to enhance store operations and streamline processes.
- Monitored inventory levels and restocked items on shelves.
- Completed various tasks assigned by management to support operations.
Receptionist
Sequoia Medical Center
Porterville
02.2000 - 05.2001
- Greeted and checked in patients, updating information in computer system for accurate records.
- Managed patient check-in and check-out processes efficiently.
- Coordinated patient appointments, processed payments, and maintained accurate patient files.
- Scheduled appointments using electronic health record systems effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Addressed patient inquiries and resolved issues to enhance patient experience.
- Maintained organized patient records in compliance with privacy regulations.
- Assisted in managing office supplies and inventory for seamless operations.
Education
High School -
Monache High School
Porterville08-1998
Skills
- Beverage preparation
- Cash Handling
- Transaction Processing
- POS operation
- Order Entry
- High-volume service
- Attention to Detail
- Special dietary requirements
- Safety monitoring
- Efficient multitasking
- Time management
- Team collaboration
- Customer service excellence
- Effective communication
- Communication proficiency
- Organizational Skills
- Employee training
- Communication
- Customer Service
- Cash handling
Languages
- Spanish
- English
Custom Section 1
References
Stacey Warner-559-788-1861
Norma - 559-361-0556
Mary Maciel - 559-310-2717
Marisa-559-330-5349
Timeline
Cocktail Server
Eagle Mountain Casino
07.2025 - Current
Direct Care Assistant
Steeles Quality Living
08.2024 - 05.2025
Branch Administrator
Clark Pest Control
07.2023 - 02.2024
Call Center Representative
Eagle Mountain Casino
05.2022 - 04.2023
Direct Care Assistant
Tranquility Homes
08.2018 - 04.2022
Barista/Server
Eagle Mountain Casino
05.2017 - 07.2018
Direct Care Attendant
Jaime's Living Services
04.2016 - 05.2017
Cashier
Home Depot
01.2013 - 08.2013
Prep Cook
Eagle Mountain Casino
03.2002 - 01.2006
Cashier
Factory 2 U
02.2001 - 07.2001
Receptionist
Sequoia Medical Center
02.2000 - 05.2001
High School -
Monache High School