JoAnn McKay
104-550 Park Ave W Chatham,ON
Summary
Proven leader in community and family services, with a track record of enhancing operational efficiency. Skilled in regulatory compliance and client advocacy, I excel in interpersonal communication, driving improved client outcomes through innovative program development. Continually demonstrate a commitment to excellence and ethical practice.
Overview
26
26
years of professional experience
Work History
Family Services Caseworker
Salvation Army Family Services
10.2019 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Developed and maintained partnerships with local organizations to expand resource availability for clients.
- Identified gaps in service provision, advocating for additional resources to meet client needs.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Director of Operations
Community Living Wallaceburg
03.2008 - 05.2018
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
Community Development Manager
Christian Horizons, South District Office
09.1998 - 08.2008
- Recruited trained, and managed a team of volunteers to assist in implementing community development programs.
- Increased public awareness of community projects through targeted marketing campaigns and media engagement.
- Spearheaded initiatives aimed at improving quality of life for residents by addressing issues such as crime prevention, healthcare access, education opportunities.
- Coordinated with government agencies to ensure regulatory compliance for community development programs.
- Monitored progress of ongoing projects, adjusting strategies as needed to achieve desired results.
- Provided leadership, guidance and support to staff members.
Education
Developmental Service Worker -
St. Clair College - Thames Campus
Chatham, Ontario08.1975
Skills
- Assessment skills
- Ethical Practice
- Professional boundaries
- Client Advocacy
- Self-awareness
- Regulatory Compliance
- Behavioral observation
Timeline
Family Services Caseworker
Salvation Army Family Services
10.2019 - Current
Director of Operations
Community Living Wallaceburg
03.2008 - 05.2018
Community Development Manager
Christian Horizons, South District Office
09.1998 - 08.2008
Developmental Service Worker -
St. Clair College - Thames Campus
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