JoAnn Luna
Bakersfield
Summary
Dynamic professional with extensive experience at Consolidated Electrical Distributors, excelling in accounts reconciliation and customer relationship management. Proven ability to enhance operational efficiency and resolve complex issues, while maintaining meticulous attention to detail. Adept at leveraging accounting software to streamline processes and foster strong client connections.
Overview
18
18
years of professional experience
Work History
Business Associate
New Life Church Southwest
Bakersfield
12.2024 - Current
- Handled administrative tasks, including filing and data entry.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained customer relations by providing prompt, courteous service.
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
Accounts Payable and Receivable Clerk
Consolidated Electrical Distributors Evansville Supply
Bakersfield
05.2021 - 08.2024
- Processed vendor invoices for timely payments using accounting software.
- Reconciled accounts payable and receivable records monthly.
- Managed customer payment inquiries and resolved discrepancies efficiently.
- Assisted in preparing financial reports for management review.
- Supported the implementation of process improvements in billing procedures.
- Used accounting software to enter and post accounts receivable documents.
- Compiled, verified accuracy and sorted information according to priorities to prepare source data for computer entry.
Inside Sales Representative
Consolidated Electrical Distributors Evansville Supply
Bakersfield
05.2021 - 08.2024
- Developed and maintained strong relationships with key accounts.
- Processed sales orders accurately within company systems.
- Resolved customer complaints promptly to ensure service quality.
- Coordinated with inventory teams to manage stock levels efficiently.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cross-sold additional products or services based on customer needs.
Sales Assistant
California Electrical Supply
Santa Maria
01.2008 - 05.2021
- Assisted customers with product selection and inquiries in electrical supply store.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled returns and exchanges following store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
- Accepted and completed cash, check and credit card payments.
- Fostered relationships with customers to expand customer base and retain business.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Education
Some College (No Degree) - General Accounting
Santa Barbara Business Collage
Santa Maria, CASkills
- Administrative support
- Data entry
- Accounts reconciliation
- Customer relationship management
- Financial reporting
- Sales order processing
- Accounting software
- Problem solving
- Time management
- Attention to detail
- Team collaboration
Timeline
Business Associate
New Life Church Southwest
12.2024 - Current
Accounts Payable and Receivable Clerk
Consolidated Electrical Distributors Evansville Supply
05.2021 - 08.2024
Inside Sales Representative
Consolidated Electrical Distributors Evansville Supply
05.2021 - 08.2024
Sales Assistant
California Electrical Supply
01.2008 - 05.2021
Some College (No Degree) - General Accounting
Santa Barbara Business Collage
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