Joan Jette Arcega
Marystown, NL,NL
Summary
Highly qualified, detail-oriented and hardworking. Proficient in all things; client relations, customer service and a problem solver. Innovative thinker defined by ability to rapidly understand new processes and gain new skill sets.
Overview
12
12
years of professional experience
Work History
Counter Attendant
Tim Hortons
04.2021 - Current
- Utilized strong communication skills to explain menu options and make recommendations based on customer preferences.
- Contributed to marketing efforts by promoting seasonal offerings or special deals, increasing store revenue.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered into order system.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing prompt and courteous service at the counter.
- Balanced cash register daily, ensuring accurate accounting of transactions.
Customer Service Sales Representative
Jumeirah International LLC
11.2016 - 01.2020
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built relationships with customers and community to promote long term business growth.
Executive Administrative Assistant
Golden Bees General Trading
05.2015 - 08.2016
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments and handled calenders for senior leadership.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Customer Service Advisor/Customer Service Team Leader
Juma Al Majid General Trading LLC
06.2013 - 04.2015
- Educated customers about billing, payment processing and support policies and procedures.
- Managed department call volumes and coordinated department schedules to maximize coverage during peak hours.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Technical Support Agent/Customer Service Representative
West Contact Services
05.2012 - 05.2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Handled sensitive customer data securely while troubleshooting account-related problems, maintaining trust between the company and its clients.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
Education
Bachelor of Science - Nursing (Undergraduate)
Bataan Peninsula State University
Bataan, Philippines10.2008
Skills
- 10 years of experience in Client Relations and Customer Service
- Administrative Support
- Strong Interpersonal skills, Priority and Time Management
- Proficient in MS Offices, Hermes Vocalcom (Admin, Reporting)
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Counter Attendant
Tim Hortons
04.2021 - Current
Customer Service Sales Representative
Jumeirah International LLC
11.2016 - 01.2020
Executive Administrative Assistant
Golden Bees General Trading
05.2015 - 08.2016
Customer Service Advisor/Customer Service Team Leader
Juma Al Majid General Trading LLC
06.2013 - 04.2015
Technical Support Agent/Customer Service Representative
West Contact Services
05.2012 - 05.2013
Bachelor of Science - Nursing (Undergraduate)
Bataan Peninsula State University
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