Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Interests
Timeline
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JOANITA NABWETEME

JOANITA NABWETEME

ORLEANS,Ontario

Summary

Dedicated Customer Care professional well-versed in communication and team building. Hardworking and passionate with strong organizational and scheduling skills, and with ability to handle multiple projects simultaneously to achieve the Company goals.

Overview

30
30
years of professional experience

Work History

CUSTOMS OFFICER

UGANDA REVENUE AUTHORITY
05.1994 - 12.2023
  • Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
  • Attended to numerous telephone calls at the Help tool Desk answering to queries originating from delays or in disagreement of the computed Tax, .
  • Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency in processing documents.

Volunteer

Salvation Army Thrift Store (Innes Road)
ORLEANS, Ontario
03.2024 - Current

Volunteering at the front office flow, by arranging the cloths in the store. I do this by placing them in order clothes of a particular color and date on the price tags.

I ensure the flow is tidy and orderly by putting back the cloths on the racks which have been thrown around.

I also rag out the overstayed clothes and shoes creating room for the new stock.

Attend to clients for any queries or assistance they may need while shopping.

Education

Master of Arts - SOCIAL SCIENCE

MAKERERE UNIVERSITY
KAMPALA
10.2005

BBA - BUSINESS COMPUTING

MAKERERE UNIVERSITY BUSINESS SCHOOL
KAMPALA
05.2002

No Degree - Project Management And Business Analysis

London Academy For Business And Entrepreneur (LABE
London
02.2024 - Current

Skills

  • Microsoft Word, Excel and power point
  • Communication Skills
  • Task Prioritization
  • Data Management
  • Attention to Detail
  • Calm Under Pressure
  • Active Listening

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 15 staff members.
  • Achieved reduction in process clearance time of documents by taking up a effective communication skills with clients.
  • Documented and resolved issues of revenue leakage which led to increase in set revenue targets
  • Achieved tremendous reduction of client queries by ensuring fast verification and completion of documentation with accuracy and efficiency.

Interests

Making Friends and listening to music

Timeline

Volunteer

Salvation Army Thrift Store (Innes Road)
03.2024 - Current

No Degree - Project Management And Business Analysis

London Academy For Business And Entrepreneur (LABE
02.2024 - Current

CUSTOMS OFFICER

UGANDA REVENUE AUTHORITY
05.1994 - 12.2023

Master of Arts - SOCIAL SCIENCE

MAKERERE UNIVERSITY

BBA - BUSINESS COMPUTING

MAKERERE UNIVERSITY BUSINESS SCHOOL
JOANITA NABWETEME