Joanie WADDEN
Accounts Receivable Specialist
Burnaby ,BC
Work Preference
Summary
I'm passionate about keeping businesses financially healthy—one accurate invoice and efficient process at a
time. As an experienced Accounts Receivable Specialist and Senior Office Administrator, I specialize in
optimizing cash flow, minimizing overdue accounts, and creating seamless administrative operations that
let teams focus on growth.
With 5 years in finance and administration, I've honed expertise in full-cycle AR: invoicing, collections,
reconciliations and aging reports. I've consistently reduced Days Sales Outstanding (DSO) by 25% through
proactive follow-ups and streamlined workflows. On the office side, I excel at managing vendor
relationships, document control, and supporting executive teams with organization, ordering and efficiency
—often saving hours of administrative time weekly.
What drives me? Turning complex financial data into clear actions and building reliable systems that
prevent issues before they arise. I'm detail-oriented, collaborative, and always looking for ways to improve
processes.
Outside work, I enjoy , hiking in BC and family time - it keeps me grounded and energized for tackling
challenges.
Work History
Accounts Receivable Specialist
Fire Pro Fire Protection Services
Burnaby, BC
11.2021 - 02.2026
- Managed accounts receivable processes, ensuring timely and accurate invoicing.
- Reconciled customer accounts to maintain financial accuracy and resolve discrepancies.
- Collaborated with cross-functional teams to streamline billing procedures and enhance efficiency.
- Implemented process improvements that reduced payment processing time significantly.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Sales Support Representative
Golden Windows
Kitchener, ON
11.2019 - 02.2021
- Created and processed orders in timely manner and reviewed pending orders to verify adherence to fulfillment schedule.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Tackled customer concerns and responded to inquiries within [Number] hours to provide immediate issue resolution.
Building Manager
Sanderson Property Management
Waterloo, ON
01.2013 - 09.2019
- Directed financial operations for building to maintain optimal budget targets.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Directed removal of snow and ice from common outdoor areas, including parking lots and entrances.
- Supervised 3-room board facility and staff of 3 employees.
- Inspected grounds and facilities to identify necessary repairs.
- Managed projects and events for campaigns and election functions
- Communicated effectively with owners, residents and on-site associates.
Spinning Instructor
Northfield Racquet Club
Waterloo, ON
05.2008 - 12.2012
- Informed clients about nutrition, lifestyle issues, and weight control.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Served as point of reference for fitness expertise within club.
- Designed and implemented 10 fitness instruction classes, including Yoga and Ab classes.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Maintained energy and enthusiasm in fast-paced environment.
Additional Information
Volunteer Experience with the following;
Heart & Stroke Foundation: Fundraiser
The Kidney Foundation: Canvasser
Hobbies include
Bicycling
Rowing
Walking adventures with my cat
Timeline
Accounts Receivable Specialist
Fire Pro Fire Protection Services
11.2021 - 02.2026
Sales Support Representative
Golden Windows
11.2019 - 02.2021
Building Manager
Sanderson Property Management
01.2013 - 09.2019
Spinning Instructor
Northfield Racquet Club
05.2008 - 12.2012
Overview
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I’m passionate about keeping businesses financially healthy—one