Over 20 years experience
Joanie Dunn
Sales Professional
Kamloops,BC
Summary
Professional with a love of providing service excellence in all areas of business. Exhibits strong problem-solving skills, active listening skills and best practices , along with a love of learning to create long-standing clients
With strong selling skills and "thinking outside the box" solutions delivered in such a way to best serve our clients
Collaborative professional who enjoys engaging with Colleagues to create an environment which promotes a safe and comforting environment for my families
Experienced in meeting with different cultures
A love of providing education through seminars/small group gatherings
Overview
20
20
Work History
Family Service Advisor
Service Corporation International
08.2014 - 08.2023
- Pre-arranged Funeral Arrangements
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to best protect their families
- Delivered exceptional customer service to families by having extensive knowledge of products to best meet the families wishes
- Responded to familie's requests, offering excellent support and tailored recommendations to address needs.
- excelled in relatability with my families by actively listening to them
- Skilled in delivering Seminars and educational teaching
- works well independently but is also a team player.
- Met with families to complete our circle of care with Aftercare support
Inside Sales Specialist
Service Office Supplies (no Longer Exists)
04.2007 - 06.2014
- Hired to create an Inside Sales Department
- Answered customers' questions regarding products, prices, and availability.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- increased Sales to add another Sales representative
Education
Ongoing Education On Sales And Product Knowledge
RemoteSkills
- Client Rapport-Building
- Staff Training
- Records Management
- Sales Expertise
- Records Maintenance
- Product and Service Solutions
- Multitasking and Organization
- Providing Feedback
- Information Updates
- Team Collaboration
- Customer Relationship Management
- Love of learning
- Attention to Detail
- Strong Listening Skills
- Excellent Communication
- Trained in Salesforce
- Customer Account Management
- Consultative Selling Techniques
- Creative Problem Solving
- Cultural Awareness
- Customer Retention Strategies
- Sales and Upselling
- Excellent phone skills
Timeline
Family Service Advisor
Service Corporation International
08.2014 - 08.2023
Inside Sales Specialist
Service Office Supplies (no Longer Exists)
04.2007 - 06.2014
Ongoing Education On Sales And Product Knowledge
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