JOAN FLORABEL FELICIO
VICTORIA,BC
Summary
Skilled Project Development Officer with relevant experience in planning, initiating, and managing successful projects. Possess strong leadership qualities, adept at coordinating cross-functional teams to meet project objectives. Impacted previous workplaces by introducing efficient process improvements and maintaining consistently high standards of communication to ensure project success.
Overview
25
25
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Project Development Officer III
Department of Social Welfare and Development
CEBU CITY, CEBU
08.2013 - Current
- Respond to all issues and complaints regarding the program implentation
- Coordinated training sessions for staff on project management tools and techniques.
- Managed project timelines to ensure alignment with departmental goals and objectives.
- Respond to all grievances receive within prescribed timeline.
- Strong referral pathway and coordinate with other programs for issues and concerns outside of the programs.
- Provide technical assistance to the grievance officers and field stafd to ensure proper handling of grievance management .
- Particpate in policy enhancement of the program;
- Submit monthly report to the Regional Program.
- Resource person in tri-media guesting to discuss the policy of the program in relation to grievance processs
- Ensure a very satisfactory rating received in the Client Satisfaction feedback report
Team Manager
Innodata Knowledge Services Inc.
Mandaue City, Cebu
08.2005 - 03.2012
- Led team operations to enhance project workflows and efficiency.
- Managed resource allocation to align with project timelines and deliverables.
- Facilitated training sessions to improve staff skills and knowledge retention.
- Received cases digested timely and accurately.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Front Desk Officer
Pacific Pensionne Inc
CEBU CITY, Cebu
12.2000 - 03.2004
- Greeted guests upon arrival, creating a welcoming atmosphere.
- Managed reservations and room assignments efficiently.
- Assisted guests with inquiries and provided local area information.
- Handled phone calls and directed inquiries to appropriate departments.
- Maintained accurate records of guest accounts and transactions.
- Collaborated with housekeeping to ensure room readiness for guests.
- Resolved guest complaints promptly to enhance satisfaction levels.
- Monitored security cameras throughout the facility, ensuring safety of all persons on premises.
- Collaborated with colleagues to ensure smooth operation of all front desk functions.
- Maintained neat and orderly work area, including reception desk and lobby area.
Education
J.D. - Law
University of San Jose Recoletos
CEBU CITY, Cebu 06.2000 - 03.2004
Bachelor of Science - Psychology
Southwestern University
CEBU CITY, Cebu 06.1996 - 03.2000
University of Cebu
CEBU CITY, CebuSkills
- Project management
- Policy writing
- Training facilitation
- Grievance management
- Excellent Customer Relation
- Client relationship management
- Technical assistance
- Effective communication
- Team collaboration
- Conflict resolution
- Training and mentoring
- Technical leadership
- Data analysis
- Critical thinking
- Time management abilities
- Interpersonal skills
Languages
English
Advanced (C1)
C1
Spanish
Beginner
A1
Certification
- Leadership training (2017)
- Conflict management and resolution (2026)
- Gender and Development ( 2024)
- SOGIE (2025)
- GRIEVANCE MANAGEMENT ( 2025)
Websites
Accomplishments
- Best Team Manager
- Regional Best Grievance Officer
- Best Technical Focal
- Maagap award
Affiliations
- Walking
- Cooking
- Reading
- Sewing
- Taking care of kids and elderly
References
References available upon request.
ORGANIZATION
- Lex Agustiana Sosority
Reference:
- Judge Irish Amores
- Crilisa Orbeso, Section Head
- Eduard Canedo , Regional Grievance Officer
Timeline
Project Development Officer III
Department of Social Welfare and Development
08.2013 - Current
Team Manager
Innodata Knowledge Services Inc.
08.2005 - 03.2012
Front Desk Officer
Pacific Pensionne Inc
12.2000 - 03.2004
J.D. - Law
University of San Jose Recoletos
06.2000 - 03.2004
Bachelor of Science - Psychology
Southwestern University
06.1996 - 03.2000
University of Cebu