Joana Villalobos

Helped ensure travel nurses were fit for the jobs they were interested in.

Made sure he/she has all certifications and knowledge for position applied for.

Assisted payroll by communicating with nurses about their time cards.

Managed support tickets using internal tracking software for issue resolution.

Documented customer interactions and maintained accurate service records.

Worked as a team to meet goals and overall performance.

Provided feedback to management on common customer concerns and suggestions.

Provided assistance to clients through effective communication and problem-solving skills.

Great time management by working in high volume and fast paced environments.

• Created a friendly environment for patients to feel comfortable in every visit.
• Answered phone calls, made/ changed appointments and managed over 8 doctors schedules.
• Had to multitask, be efficient and organized.
• I understood patients needs and tried to help them see a Dr or get a medication as much as possible.