Joana Alvarez Oliveros
Redwood Valley
Summary
Compassionate professional excelling in student engagement and behavioral management. Adept at multitasking and organization, I bring strong customer service skills and first aid expertise to create positive environments. Committed to enhancing experiences and fostering growth in every role. With broad skillset acquired through diverse roles in various industries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
Ukiah Unified School District
Ukiah
12.2025 - Current
- Supported teachers in classroom activities and student engagement initiatives.
- Assisted students with learning challenges to enhance academic performance.
- Implemented behavioral management strategies to promote a positive learning environment.
- Applied positive reinforcement to redirect negative behaviors.
Cashier
Redwood Valley MArket
Redwood Valley
10.2025 - 11.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and locating items in the store.
- Maintained clean and organized checkout area to enhance customer experience.
WAITRESS
La palapa Mexican Restaurant
Redwood Valley
10.2024 - 05.2025
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Managed closing duties such as counting money and cleaning.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
- Obtained food and drink orders using standard order pad or memorization.
- Trained new employees on restaurant policies.
House Lead
Pacific Medical Resources
Ukiah
07.2024 - 05.2025
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Prepared meals according to client dietary requirements.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Responded quickly to emergency situations and provided necessary first aid.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Coordinated medical appointments, errands, and social events.
- Reported health changes and provided proper documentation to appropriate staff.
Med Tech
Vine Ridge
Cloverdale
09.2023 - 12.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Monitored inventory levels to ensure timely product availability.
- Organized and maintained accurate records of all incoming and outgoing products.
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support through engaging conversations and activities.
JACK OF ALL TRADES
Sunny's Donuts
Ukiah
06.2022 - 10.2023
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to work quickly and efficiently under pressure.
- Adept at operating cash registers and taking orders from customers over the phone or in person.
- Accurately calculated prices of food items for customers' orders, ensuring proper charges were applied.
- Distributed donuts, ensured cleanliness prior to the next shift.
- Prepared sandwiches and bubble teas.
- Replenished the refrigerator.
- Promoted new items to maximize sales.
Education
HS Diploma -
Ukiah High
Ukiah06.2023
Some College (No Degree) -
Mendocino College
Ukiah, CASkills
- Respectful and compassionate
- Dependable and responsible
- First aid and safety
- Multitasking and organization
- Adaptability and flexibility
- Time management
- Active listening
- Flexible schedule
- Customer Service
- Food Service Management
Certification
• BLS
• CPR
Languages
- English, Fluent
- Spanish, Fluent
References
References available upon request.
Timeline
Paraprofessional
Ukiah Unified School District
12.2025 - Current
Cashier
Redwood Valley MArket
10.2025 - 11.2025
WAITRESS
La palapa Mexican Restaurant
10.2024 - 05.2025
House Lead
Pacific Medical Resources
07.2024 - 05.2025
Med Tech
Vine Ridge
09.2023 - 12.2023
JACK OF ALL TRADES
Sunny's Donuts
06.2022 - 10.2023
HS Diploma -
Ukiah High
Some College (No Degree) -
Mendocino College