Joana Fimbres
Apple Valley
Summary
Certified Phlebotomist Technologist (CPT) with a strong background in customer service, data entry, and patient care. Skilled in performing high-volume venipunctures and ensuring patient comfort while maintaining strict adherence to safety and confidentiality standards. Proven ability to handle up to 50+ blood draws per day with 100% accuracy in labeling and processing specimens.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Preparer
Liberty Tax Service
12.2024 - 04.2025
- Processed an average of 20+ tax returns daily with 98% accuracy, meeting tight deadlines during peak season.
- Provided exceptional customer service, increasing client satisfaction scores by 15%.
- Maintained confidentiality of sensitive financial data for over 200 clients.
Office Assistant
Comfy Air Inc
12.2021 - 09.2024
- Improved office efficiency by reducing scheduling errors by 25% through organized appointment management.
- Handled an average of 50+ phone calls and emails daily, ensuring prompt and professional responses.
- Managed data entry and filing with 100% accuracy, expediting document processing times.
Front Desk Receptionist
Springhill Suites by Marriott
10.2019 - 05.2020
- Facilitated smooth guest check-ins and check-outs for an average of 75+ guests per shift.
- Consistently maintained a professional and welcoming front office environment, increasing guest satisfaction scores.
- Handled an average of 30 incoming calls and emails daily with professionalism and efficiency.
Education
High School Diploma -
Sultana High School
Hesperia, CA05.2018
Skills
- Venipuncture and Capillary Collection
- Specimen Labeling and Processing
- Patient Identification and Comfort
- Infection Control and Safety Standards
- Customer Service Excellence
- Bilingual: English and Spanish
Certification
- Certified Phlebotomist Technologist (CPT)
- Certified Registered Tax Preparer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Preparer
Liberty Tax Service
12.2024 - 04.2025
Office Assistant
Comfy Air Inc
12.2021 - 09.2024
Front Desk Receptionist
Springhill Suites by Marriott
10.2019 - 05.2020
High School Diploma -
Sultana High School
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