Summary
Overview
Work History
Education
Skills
Timeline
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Joana Bitoy

Edmonton,Canada

Summary

Dynamic Medical Office Assistant at Health Elite Clinic with expertise in EMR software and exceptional patient communication. Proven ability to enhance appointment scheduling efficiency and maintain compliance with HIPAA regulations. Skilled in billing and coding, fostering strong relationships with patients and healthcare providers to ensure seamless operations and high-quality care.

Overview

4
4
years of professional experience

Work History

Medical Office Assistant

Health Elite Clinic
07.2021 - 06.2025
  • Scheduled patient appointments, tests, and procedures in a computerized scheduling system.
  • Responded promptly to phone inquiries from patients, providing information in a courteous manner.
  • Rooming in patients and vital signs taking.
  • Used EMR software to manage patient records and files.
  • Managed daily appointment scheduling tasks while maintaining organized records of clients visits.
  • Compiled reports and updated records in alignment with HIPAA guidelines and standards.
  • Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.

Education

Diploma - Accounting and Payroll

Rosewood College
Calgary

Diploma - Medical Office Assistant

QCOM College of Technology (QCT) Incorporated
Calgary

Business Office Administration Services - Accounting

ACLC College
Philippines

Skills

  • Billing and coding
  • EMR software
  • Phone and email etiquette
  • HIPAA regulations
  • Appointment scheduling
  • Patient registration
  • Faxing and scanning medical documents
  • Referral processing and coordination
  • Inventory and office supply management
  • Patient rooming and intake procedures
  • Driver medical examinations support
  • Vital signs measurement (blood pressure, height/weight)

Timeline

Medical Office Assistant

Health Elite Clinic
07.2021 - 06.2025

Diploma - Accounting and Payroll

Rosewood College

Diploma - Medical Office Assistant

QCOM College of Technology (QCT) Incorporated

Business Office Administration Services - Accounting

ACLC College
Joana Bitoy