Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Driving License
Personal Information
Awards
Timeline
Generic
Joan Yu

Joan Yu

Scarborough,ON

Summary


Currently enrolled in Seneca College taking up Flight Services Management.

Work experience:

Bar Waitress (Norwegian Cruise Line -2021-2023)

Bar Waitress/Bar Tender/Barista (Royal Caribbean Cruise Line. 2016-2019)

Entrepreneur/Manager (2019-2021)

Food Server/Waitress (La Gondola, Waterfront Hotel and Casino- 02,2007-07-2007)

Food Server (Diplomat Hotel-May, 2005 to July,2006)

Barista (E-bay Cafe-2004 to 2005)

Skills:

Active listening, Interpersonal Skills, Communication in customer service, can speak a little italian, greek and little spanish, knows how to cook and bake, bar tending, multi tasking and proactive attitude toeards tasks.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bar Waitress

Norwegian Cruise Line
09.2021 - 09.2023
  • Welcoming and acknowledging all guests by their names and according to company standards in a timely, friendly and efficient manner
  • Requesting identification from customers when legal age is questioned
  • Ensuring guests Satisfaction.

Proprietor/Manager

Shangwarma Filipinized Mexican & Mediterranean Testo Bar
10.2019 - 09.2021
  • Managing my own business and at the same time A cook and Bar Tender who assists my crew to have a consistency with our foods and drinks and checking our everyday sales to manage the budget and expenses of the 3 branches of my Resto Bar.

Bar Waitress/Bar Tender/Barista

Royal Caribbean Cruise Line
07.2016 - 06.2019
  • Knowing how to do multi tasking, in taking orders, recommending beverages and making the order of the guests in a fast service with standard concoctions of the company
  • Making menu recommendations, answering questions and sharing informations with cocktails and other beverages according to their likes
  • Learning how to prepare Starbucks Coffees, Cappuccino and Frappuccino
  • Making sure we know the 5 steps in making cocktails like Blending, Shaking, Stirred, Layers, Build and the proper garnishes of drink.

Cocktail Waitress

Costa Cruise Luttitude
11.2008 - 11.2012
  • Take orders of drinks and beverages from the guests In Italian language and relay to the Bar Tenders
  • Interact with guests by taking orders, offering recommendations, providing correct bills, processing payments and supplying them with what ever they require promptly.

Food Server

Waterfront Hotel and Casino
02.2007 - 07.2007
  • Preparing restaurant tables and cutlery with special attention to sanitation and order
  • Attending to customer upon entrance to the restaurant
  • Presenting menus, serving and helping customers select food/beverages.

F&B server and Housekeeper

Tambuli beach Resort
02.2006 - 06.2006
  • Taking order, deliver food in the restaurants and room service, clean up and reset the table afterwards
  • Ensure all rooms are cared and inspected according to hotel standards
  • Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing.

Food Server

Diplomat Hotel
05.2005 - 07.2005
  • We collaborate with Cooks, Chefs, Restaurant Manager and other food Services staff to provide excellent customer service and maintain a positive reputation for the organization.

Barista

E-Bay Cafe
11.2004 - 02.2005
  • Taking orders while paying attention to details (preferences of coffee blend, dairy and sugar ratios)
  • Prepare beverages following recipes
  • Serve beverages and prepared food, like cookies and other pastries.

Education

Flight Services And Ground Management -

Seneca College of Applied Arts And Technology
North York, ON

BS in Hotel and Restaurant Management -

Southwestern University
06.2006

Skills

  • Active listening
  • Communication in Customer Service
  • Interpersonal skill
  • Cooking
  • Bar Tending
  • Responsibility
  • Goal Setting
  • Multi Tasking
  • Teamwork
  • Time Management
  • Cashier (10 years)
  • Barista Experience
  • Restaurant Experience
  • English
  • Italian
  • Food Safety
  • Food Running
  • Cashiering
  • Energy and enthusiasm

Languages

English
Professional Working
Italian
Limited Working
Greek
Elementary
Spanish
Limited Working

Certification

BST Certification, 09/2021, 09/2026, Trainings fo Basic fire Fighting, Personal Survival techniques and more.

Additional Information

I can work from Thursday afternoon, any time on Friday and available any time on week ends.

Driving License

  • A
  • Italian
  • Spanish
  • French
  • Greek

Personal Information

  • Total Experience: 4
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Married

Awards

Hero Award, 07/2023, Hero Award for the crew who were chosen by the guests and the whole Management team.

Timeline

Bar Waitress

Norwegian Cruise Line
09.2021 - 09.2023

Proprietor/Manager

Shangwarma Filipinized Mexican & Mediterranean Testo Bar
10.2019 - 09.2021

Bar Waitress/Bar Tender/Barista

Royal Caribbean Cruise Line
07.2016 - 06.2019

Cocktail Waitress

Costa Cruise Luttitude
11.2008 - 11.2012

Food Server

Waterfront Hotel and Casino
02.2007 - 07.2007

F&B server and Housekeeper

Tambuli beach Resort
02.2006 - 06.2006

Food Server

Diplomat Hotel
05.2005 - 07.2005

Barista

E-Bay Cafe
11.2004 - 02.2005

Flight Services And Ground Management -

Seneca College of Applied Arts And Technology

BS in Hotel and Restaurant Management -

Southwestern University

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