Joan Williams
Barrie,ON
Summary
Accomplished Program and Support Services Manager at Mill Creek Care Centre, adept in case management and therapeutic services. Excelled in enhancing client satisfaction through compassionate support and educational programs. Demonstrated expertise in client documentation and confidentiality, significantly boosting team morale and client trust. Proven track record in implementing strength-based, solution-focused strategies for optimal outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clerical Support Worker
The County of Simcoe
03.2022 - Current
- Responding to inquiries in person or phone in a professional and timely manner
- Ability to multitask in a fast paced environment
- Assisting clients who may be in an emotionally charged situation
- Scheduling, monitoring and confirming client appointments
- MS software, Outlook, Teams, SAMS
Program and Support Services Manager
Mill Creek Care Centre
08.2011 - 03.2022
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Provided emotional support to clients and their families.
Recreation Coordinator
Woods Park Care Centre
02.2003 - 08.2010
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Scheduled events for residents and monitored facility conditions.
- Researched, planned, and organized mentally stimulating activities for individuals who may be compromised both physically and cognitively.
- Prepared facility budgets to monitor expenditures and payroll with established procedures.
Education
Social Service Worker -
Canadore College of Applied Arts And Technology
North Bay, ON08.2024
Diploma - Recreation Leadership
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.1992
Skills
- Life Skills Development
- Educational Support
- Client documentation
- Client Confidentiality
- Compassionate
- Case Management
- Strengths-based solution-focused therapy
- Therapeutic Services
- Assessment skills
Languages
English
Full Professional
Certification
Non-Violent Crisis Intervention
Gentle Persuasive Approach (GPA)
Dementiability
PIECES Training
Timeline
Clerical Support Worker
The County of Simcoe
03.2022 - Current
Program and Support Services Manager
Mill Creek Care Centre
08.2011 - 03.2022
Recreation Coordinator
Woods Park Care Centre
02.2003 - 08.2010
Social Service Worker -
Canadore College of Applied Arts And Technology
Diploma - Recreation Leadership
Confederation College of Applied Arts And Technology
Similar Profiles
Jasdeep KaurJasdeep Kaur
Dietary Aide at County of SimcoeDietary Aide at County of Simcoe
Mary Christ PerezMary Christ Perez
Personal Support Worker at The Corporation of the County of Simcoe- GeorgianPersonal Support Worker at The Corporation of the County of Simcoe- Georgian
CANDICE SMITHCANDICE SMITH
Paramedic at County Of SimcoeParamedic at County Of Simcoe
Heather LaflammeHeather Laflamme
Asset Coordinator at Maple Leaf Sports & EntertainmentAsset Coordinator at Maple Leaf Sports & Entertainment
Kate SayerKate Sayer
Owner/Operator at MadKenny CreativeOwner/Operator at MadKenny Creative