Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joan Umuerri

3628 Kilkenny Rd Sw Calgary,Alberta

Summary

Detail-oriented and analytical Business Administration graduate with a passion for data analysis, process improvement, and strategic development. Adept at research, data visualization, and problem-solving, with a strong foundation in Microsoft Office tools, Power BI, and process documentation. Committed to public service and eager to contribute to Calgary Transit's strategic initiatives through collaboration, data-driven insights, and continuous improvement methodologies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CHEF

Save on Foods
Calgary, Canada
07.2023 - Current
  • Documented food preparation processes to improve efficiency and reduce waste.
  • Identified workflow challenges, and implemented solutions to enhance service delivery.
  • Collaborated with team members to maintain quality standards, and optimize operations.

CUSTOMER SERVICE REPRESENTATIVE

SaskPower
Saskatoon, Canada
04.2022 - 12.2022
  • Conducted research and analyzed customer inquiries to provide efficient solutions.
  • Assisted in process documentation, identifying bottlenecks and areas for improvement.
  • Provided reports and recommendations to management based on customer interactions.
  • Maintained knowledge of corporate policies, regulations, and procedural guidelines.

CUSTOMER SERVICE REPRESENTATIVE

Hinduja Global Solutions
Saskatoon, Canada
09.2021 - 04.2022
  • Resolved customer concerns using data-driven decision-making and analytical techniques.
  • Worked with multiple systems to ensure accuracy in reporting and documentation.
  • Provided detailed reports on customer service performance and process efficiency.

CAREGIVER

Okei Family
Fort McMurray, Canada
10.2018 - 02.2020
  • Conducted housekeeping tasks to maintain cleanliness and order.
  • Bathe, dress, cook, and feed the children.
  • Help in the daily supervision of their studies, homework, writing, and teaching them computer skills (elementary and basic knowledge).
  • Monitor and supervise the children's activities in and around the house.
  • Monitor the children while on trips or vacations, outside the home, and private picnics under less supervision.

Education

Business Administration Bachelors Degree -

Southern Alberta Institute of Technology
Calgary, Alberta
01.2023

Some College (No Degree) -

Federal University of Technology
Akure, Ondo State, Nigeria
01-2017

High School Diploma -

Lead City High School
Jericho GRA Ibadan Nigeria
01-2013

Skills

  • Data Analysis and Visualization (Excel, Power BI)
  • Process Documentation and Improvement
  • Report Preparation and Presentation
  • Critical Thinking and Problem-Solving
  • Research and Industry Best Practices Analysis
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Verbal and written communication
  • Collaboration and teamwork

Languages

English
Full Professional

Certification

Word Associate Microsoft 365 Apps

Timeline

CHEF

Save on Foods
07.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

SaskPower
04.2022 - 12.2022

CUSTOMER SERVICE REPRESENTATIVE

Hinduja Global Solutions
09.2021 - 04.2022

CAREGIVER

Okei Family
10.2018 - 02.2020

Word Associate Microsoft 365 Apps

Business Administration Bachelors Degree -

Southern Alberta Institute of Technology

Some College (No Degree) -

Federal University of Technology

High School Diploma -

Lead City High School
Joan Umuerri