Summary
Overview
Work History
Education
Skills
Timeline
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Joan Umuerri

3628 Kilkenny RD SW Calgary ,Canada

Summary

Reliable and hard-working professional with a keen eye for detail, dedicated to delivering exceptional results. Committed to staying updated on the latest technologies and business trends, continuously seeking opportunities to expand knowledge and expertise. Proactive learner driven by a passion for growth and a desire to contribute effectively to organizational success.

Overview

6
6
years of professional experience

Work History

Chef

Save on Foods
07.2023 - Current
  • Ensure all food items are cooked, presented, and served according to company standards
  • Maintain a clean and organized work area, following proper food safety and sanitation guidelines
  • Collaborate with other kitchen staff and concession team members to ensure efficient service
  • Adapt to high-volume demand while upholding food quality and presentation
  • Provide excellent customer service by engaging with patrons and addressing any inquiries or special requests
  • Control food waste in your section
  • Follow and ensure compliance with safe food handling policies, including personal hygiene procedures
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to leadership.

Customer Service Representative

SaskPower
04.2022 - 12.2022
  • Provide front-line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
  • Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct them to the appropriate resource when necessary
  • Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
  • Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
  • Assist with the development of training for the department.

Customer Service Representative

Hinduja Global Solutions
09.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Approached tasks in an enthusiastic, flexible manner to ensure excellent results
  • Worked with dual screens and utilized up to 8 applications simultaneously in answering customers' queries
  • Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction
  • Troubleshooting basic technical issues.

Caregiver

Okei Family
10.2018 - 02.2020
  • Perform housekeeping and light cleaning duties
  • Bathe, dress, cook, and feed the children
  • Help in the daily supervision of their studies, homework, writing, and teaching them computer skills (Elementary and Basic knowledge)
  • Monitor, and supervise the children's activities in and around the house
  • Monitor the children while on trips or vacations, outside the home, and Private Picnics under less supervision.

Education

Business Administration Bachelors Degree -

Southern Alberta Institute of Technology
Calgary, Alberta
2023

Federal University of Technology, Akure
Ondo State, Nigeria
01.2017

Skills

  • Report Preparation
  • Complaint Resolution
  • Creative Problem Solving
  • Verbal and Written Communication skills
  • Standard corporate proficiency (Microsoft, SAP, Excel, etc)
  • Analytics
  • Culinary skills
  • Menu development

Timeline

Chef

Save on Foods
07.2023 - Current

Customer Service Representative

SaskPower
04.2022 - 12.2022

Customer Service Representative

Hinduja Global Solutions
09.2021 - 04.2022

Caregiver

Okei Family
10.2018 - 02.2020

Business Administration Bachelors Degree -

Southern Alberta Institute of Technology

Federal University of Technology, Akure

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Joan Umuerri