Joan Tarrant
Gander,NL
Summary
Skilled in customer service and data entry, I enhanced office efficiency and guest satisfaction at Comfort Inn and Gander Medical Clinic. Leveraging attention to detail and problem-solving skills, I significantly improved the check-in process and appointment scheduling, contributing to a professional and welcoming environment.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn
09.2013 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept front office area organized and clean, creating a professional environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Efficiently managed a large number of phone inquiries by routing callers to appropriate departments for timely assistance.
- Handled all transactions related to room deposits and fees with accuracy.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Executed tasks adhering to company guidelines and standards.
Front Desk Receptionist
Gander Medical Clinic
05.2013 - 09.2013
- Scheduled, coordinated and confirmed appointments.
- Work closely with doctor to provide the best care for patients.
- Performed clerical duties like managing files, entering data, answering phones and preparing charts for new patients.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
Office Assistant
Dr. Thomas Chung
05.2011 - 07.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Office Administration -
Cabot College of Applied Arts And Technology
St. John's, NLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Administrative skills
- Hospitality services
- Multi-line telephone systems
Languages
Timeline
Front Desk Receptionist
Comfort Inn
09.2013 - Current
Front Desk Receptionist
Gander Medical Clinic
05.2013 - 09.2013
Office Assistant
Dr. Thomas Chung
05.2011 - 07.2012
Office Administration -
Cabot College of Applied Arts And Technology
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