Joan Skillings-Schell
Woodstock,ON
Summary
Results-driven transportation professional with strong focus on team collaboration and achieving operational efficiency. Skilled in route planning, staff management, and budget oversight. Reliable and adaptable, consistently meeting changing demands and driving performance improvements. Known for effective communication, problem-solving, and leadership abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Bus Manager
Langs Bus Lines
07.2011 - 12.2024
- Assisted in coordinating bus schedules and routes for optimal efficiency.
- Supported daily operations by monitoring bus maintenance schedules and reporting issues.
- Collaborated with team members to ensure compliance with safety regulations and procedures.
- Participated in training programs to enhance knowledge of transportation management systems.
- Documented operational processes to streamline workflow and facilitate training for new staff.
- Collaborated with local authorities to ensure compliance with transportation regulations and maintain necessary permitslicenses.
- Boosted customer loyalty by addressing concerns promptly and providing exceptional service.
- Ensured smooth daily operations through effective coordination with other departments including maintenance, finance, marketing.
- Elevated bus fleet appearance with regular cleaning schedules and timely repairs, creating a positive image for the company.
- Optimized staff productivity by developing clear expectations, setting goals, and providing ongoing feedback on performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations in Oxford County.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Dispatcher Office Assistant
Scott Bus Lines
09.1998 - 07.2003
- Managed daily dispatch operations ensuring timely communication with drivers and clients.
- Coordinated logistics to optimize route efficiency and reduce delays.
- Streamlined office procedures, enhancing workflow and minimizing errors.
- Assisted in training new team members on dispatch systems and protocols.
- Resolved scheduling conflicts proactively to maintain operational continuity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Maintained updated and detailed records of calls in physical and electronic database.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Education
No Degree - Health Education
Fanshawe College
Woodstock, ON06-2003
Skills
- Transportation regulations
- Health and safety compliance
- Employee training
- Operations management
- Staff recruitment
- Team collaboration
- Tracking tasks
- Oral and written communications
- Critical Decision-making
Accomplishments
- Supervised team of 190 staff members.
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Scheduler Program
Languages
English
Full Professional
Certification
- B License - 1990-2024
Interests
- Gardening
- Outdoor Recreation
- Volunteering
- Camping
- Playing Sports
Timeline
School Bus Manager
Langs Bus Lines
07.2011 - 12.2024
Dispatcher Office Assistant
Scott Bus Lines
09.1998 - 07.2003
No Degree - Health Education
Fanshawe College
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