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Joan Shakespeare
Mississauga,Canada
Work Preference
Summary
Seventeen years in administration and sales with strong organizational and interpersonal skills. Recognized for effective communication, team building, and the ability to manage multiple projects accurately. Committed to enhancing client relationships and motivating teams for optimal performance.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Elder Assistant
Towards Peace
09.2024 - Current
- Provided companionship and emotional support, improving clients' emotional well-being and quality of life.
- Organized and led recreational activities, fostering social interaction and engagement among clients.
- Maintained comprehensive records of client needs and care plans, ensuring continuity of care for staff.
- Educated families on elder care resources and support options available in the community.
Office Assistant Volunteer
Think 2wice
12.2022 - 01.2024
- Managed incoming calls, ensuring prompt and accurate responses to client inquiries.
- Welcomed office visitors and alerted staff of scheduled appointments.
- Logged in clients upon arrival to maintain accurate records.
- Maintained organized front office, enhancing visitor experience and operational efficiency.
- Conducted client intake and assessments to gather necessary information.
- Sorted mail and organized flyers, facilitating access to information for youth continuing education programs.
Tupperware Consultant
Tupperware
03.2020 - 09.2022
- Facilitated home parties, engaging customers and driving sales through interactive product experiences.
- Demonstrated Tupperware products, highlighting features and benefits to enhance customer understanding.
- Cultivated customer relationships through personalized service and timely follow-ups, fostering loyalty.
- Responded promptly to customer inquiries, ensuring exceptional service.
Lead Hand
Transforce
01.2018 - 09.2018
- Created shipping manifests and established air waybills for accurate shipments
- Sorted mail and freight for efficient routing to destinations
- Loaded freight onto skids for organized dispatch
Supervisor
Andlauer Transportation
11.2009 - 09.2018
- Provided leadership and resolved operational issues promptly
- Monitored workflow, enhancing employee efficiency through targeted improvements
- Reported daily freight dispatch status, ensuring timely updates to destination cities
- Manifested shipment details, verifying accuracy for each destination
- Made sure paperwork matched the dangerous goods information
- Prepared dangerous goods (DG) paperwork for shipments
Education
Business Office Skills - Computer skill, micro soft, powerpoint, excel
Academy of Learning
Etobicoke, ON07-1999
High School Diploma -
Runnymede Collegiate Institute
Toronto, ON02-1990
Certification
- Retail Management:Merchandising,Sales and Customer Communications
- Google Cloud fundamentals: Core infrastructure
- Soft Skills Solutions
Timeline
Elder Assistant
Towards Peace
09.2024 - Current
Office Assistant Volunteer
Think 2wice
12.2022 - 01.2024
Tupperware Consultant
Tupperware
03.2020 - 09.2022
Lead Hand
Transforce
01.2018 - 09.2018
Supervisor
Andlauer Transportation
11.2009 - 09.2018
Business Office Skills - Computer skill, micro soft, powerpoint, excel
Academy of Learning
High School Diploma -
Runnymede Collegiate Institute