Joan Rubio

Dependable,Friendly and courteous individual with 13 years of experience in hospitality service. offering excellent administrative, customer service. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

• Canadian Centre for Occupational Health and safety.
• Responsible Service Certification
• Clean it Right training program
• Level 2 award in food safety.
• Hotel and Restaurant laws regulation.
• Manual handling training.

• Greeting guests upon their arrival and providing a hospitable welcome
• Recording client information in the company's guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing booking
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Operating blenders, coffee makers, ice cream makers, and other equipment
• Cleaning the bar and the area around it
• Washing glassware and bar utensils
• Monitoring bar inventory and ordering supplies and ingredients when needed.
• Take orders to kitchen staff and notify them of any special requests or dietary needs.
• Prepare dining tables by arranging condiments, kitchenware and decorations.
• Receive and process payments (cas and credit cards)