Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
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JOAN RUBIO

JOAN RUBIO

Yorkton,Canada

Summary

Dependable, friendly and hardworking candidate with 12 years of experience in hospitality industry offering excellent administrative, exceptional customer service. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. committed to providing the highest quality service Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Foundever
04.2024 - Current

Hotel Front Desk Receptionist

Home Inn & Suites
05.2023 - 01.2024
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Processed payments for room charges and incidentals using point-of-sale systems
  • Performed nightly closing procedures such as balancing cash drawers and reconciling accounts
  • Answered incoming calls from guests, vendors, and other personnel in a professional manner
  • Updated computer systems with current guest information including arrival and departure dates

Barista

Starbucks Coffee
10.2022 - 05.2023
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
  • Sold and served baked goods and miscellaneous food items, increasing company revenue

Pub Server/Bartender

The Russell Inn Hotel And Conference Centre
10.2019 - 10.2021

Restaurant Waitress

P&O Cruises
01.2012 - 03.2017
  • Prepared and served food and beverages to customers
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Ensured all orders were correct before serving them to guests at their tables
  • Assisted other waitstaff with tasks such as running food or drinks to tables
  • Adhered to health department regulations regarding food safety standards while serving customers

Education

Medical Office Assistant - Administration Clerical Candidate

ERP College
Calgary, AB
11-2023

Bachelor of Science - Hotel And Restaurant Management

Earist State University
04.2008

Skills

  • Restaurant service
  • International menus
  • Food and Beverage Preparation
  • Customer service excellence
  • Microsoft Office Suite proficiency
  • Payment Processing
  • Multitasking
  • Problem-solving abilities

Certification

  • Canadian Centre for Occupational Health and Safety
  • Responsible Service Certification
  • Clean it right training program
  • Level 2 award in food safety

Awards

  • Long service award
  • Partner of the quarter demonstrating outstanding performance
  • Certified learning coach
  • Hotel and Restaurant laws regulation
  • Manual handling training
  • Standard First Aid injury prevention and universal precautions
  • CPR AED Certificate

Languages

English
Professional Working

Timeline

Customer Service Agent

Foundever
04.2024 - Current

Hotel Front Desk Receptionist

Home Inn & Suites
05.2023 - 01.2024

Barista

Starbucks Coffee
10.2022 - 05.2023

Pub Server/Bartender

The Russell Inn Hotel And Conference Centre
10.2019 - 10.2021

Restaurant Waitress

P&O Cruises
01.2012 - 03.2017

Bachelor of Science - Hotel And Restaurant Management

Earist State University

Medical Office Assistant - Administration Clerical Candidate

ERP College

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JOAN RUBIO