Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joan Omogolor

Winnipeg,MB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

CUSTOMER EXPERIENCE SPECIALIST

NEO FINANCIAL
08.2022 - 10.2023
  • Read from scripts to promote uniformity and consistency in communications
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Analyzed and collected customer information to prepare product or service reports
  • Referred unresolved customer grievances to designated departments for further investigation
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Made appropriate account corrections to resolve customer problems
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Processed customer adjustments to maintain financial accounts
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Troubleshot minor problems and reported larger technical issues
  • Provided product information and resolved concerns to assist customers
  • Responded quickly to meet customer needs and resolve problems
  • Assisted managers by training new personnel to improve onboarding process
  • Learned company policies, rules and performance requirements to achieve successful calling metrics
  • Anticipated customer concerns on calls by providing additional information
  • Listened to feedback from call manager and implemented changes in future calls
  • Managed and resolved issues with customers during calls by following determined script
  • Built trust with customers through personalized conversations
  • Followed established procedures during calls with customers
  • Met performance goals and call center metrics in fast-paced performance setting
  • Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Streamlined customer support processes for increased efficiency and faster resolution times.

SERVER

DUNES CONTINENTAL RESTAURANT
12.2019 - 03.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

SALES ASSOCIATE

NEXT
03.2019 - 09.2019
  • Used database system to record notes and call information
  • Provided excellent customer service by greeting all customers in a polite manner
  • Resolved customer issues and concerns
  • Participated in stock management processes in the store
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Introduced promotions and sale opportunities, enticing customers
  • Used product knowledge for handling objections
  • Operated cash register and POS to process sales transactions and handle payments
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Promoted visual presentation standards by keeping store replenished
  • Performed cleaning tasks, keeping store neat and organized
  • Stayed current on customer trends and requirements
  • Trained new employees on company policies and strong sales techniques
  • Maintained inventory and store visual presentation to meet customer needs
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Enforced store safety and cleanliness standards, reducing hazards
  • Resolved and de-escalated issues to address customer concerns
  • Built and maintained positive working relationships with co-workers
  • Provided efficient and courteous service to customers
  • Processed cash, check and credit cards for customer purchases
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Processed merchandise returns and exchanges
  • Helped customers locate merchandise

Education

BACHELOR'S DEGREE IN ELECTRICAL ENGINEERING -

University of Manitoba
06.2026

Skills

  • Critical thinking
  • Negotiation Skills
  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Credit and Cash Transactions
  • Customer Understanding
  • Following Up with Clients
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Client Relationships
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Issue and Complaint Resolution

Languages

English
Full Professional

Timeline

CUSTOMER EXPERIENCE SPECIALIST

NEO FINANCIAL
08.2022 - 10.2023

SERVER

DUNES CONTINENTAL RESTAURANT
12.2019 - 03.2021

SALES ASSOCIATE

NEXT
03.2019 - 09.2019

BACHELOR'S DEGREE IN ELECTRICAL ENGINEERING -

University of Manitoba

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