Joan Njagi
Toronto,ON
Summary
Accomplished Customer Service Lead with a track record of exceeding performance goals through innovative solutions and exceptional problem-solving skills. Expert in customer service excellence and cash handling, honed at Self-employed. Mentored teams to enhance service quality, leveraging industry trends to elevate customer satisfaction. Demonstrates outstanding customer relations and operational management abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Self-employed
03.2019 - 08.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Education
Associate of Science - Personal Support Worker
McMaster University
Hamilton, ON04.2025
Skills
- Customer service excellence
- Cash Handling
- Department operations
- Customer Relations
Languages
English
Professional Working
hobbies
baking
traveling
watching movies
listening to music
Timeline
Customer Service Lead
Self-employed
03.2019 - 08.2024
Associate of Science - Personal Support Worker
McMaster University
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