Joan Madu
Oshawa,ON
Summary
Unit Clerk experienced in coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and transmits orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
6
6
years of professional experience
Work History
Hospital-unit-clerk
Evercare Hospital Lekki
03.2021 - 02.2024
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with guidelines.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Personal Support Worker
Lagoon Hospital Ikeja Lagos
06.2018 - 02.2021
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Advocated for client rights and autonomy while navigating the complexities of various healthcare systemssettings.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Master of Science - Public Health
Imo State University
Imo State, Nigeria09.2019
Bachelor of Science - Human Anatomy
University of Benin, Edo State
Benin, Nigeria06.2014
Skills
- Records Scanning
- Discharge support
- Reception Management
- Scheduling labs
- Retrieving medical records
- Documentation skills
- Multi-line phone system
- Customer Service
Languages
English
Native or Bilingual
Timeline
Hospital-unit-clerk
Evercare Hospital Lekki
03.2021 - 02.2024
Personal Support Worker
Lagoon Hospital Ikeja Lagos
06.2018 - 02.2021
Master of Science - Public Health
Imo State University
Bachelor of Science - Human Anatomy
University of Benin, Edo State
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