Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joan Kalinga

Ottawa,ON

Summary

Dynamic professional with a friendly demeanour and strong problem-solving skills, experienced in fostering children's growth at Gladden Christian Academy. Proven ability to enhance customer satisfaction through effective communication as a Customer Service Officer. Adept at teamwork and collaboration, consistently achieving positive outcomes in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Women and Children Counseling

Goshen Pentecostal Church
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Preschool Lead Teacher

Gladden Christian Acadamy
04.2015 - 11.2019
  • Developed and implemented age-appropriate curriculum to foster children's cognitive and social growth.
  • Guided classroom management strategies, promoting positive behaviour and conflict resolution among students.
  • Mentored junior teachers, providing support in lesson planning and classroom activities.
  • Collaborated with parents to discuss child development progress and address concerns effectively.

Kindergarten Coordinator

Arise And Shine Educational Centre
01.2012 - 03.2014
  • Developed and implemented engaging curriculum tailored to diverse learning styles.
  • Coordinated professional development sessions for teachers to enhance instructional strategies.
  • Facilitated communication between parents, teachers, and administration to foster a collaborative environment.
  • Evaluated student progress and adjusted teaching methods to ensure academic growth.

Customer Service Officer

OIDA
02.2003 - 03.2007
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted customers with inquiries, ensuring accurate and timely responses to enhance satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Associate of Arts - Tourism And Travel Management

Kampala Tourism And Travel
Uganda
12-2002

High School Diploma -

Mengo Secondary School
Kampala
11-2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Professional Working
kinyarwanda
Full Professional
luganda
Professional Working

Timeline

Women and Children Counseling

Goshen Pentecostal Church
09.2024 - Current

Preschool Lead Teacher

Gladden Christian Acadamy
04.2015 - 11.2019

Kindergarten Coordinator

Arise And Shine Educational Centre
01.2012 - 03.2014

Customer Service Officer

OIDA
02.2003 - 03.2007

Associate of Arts - Tourism And Travel Management

Kampala Tourism And Travel

High School Diploma -

Mengo Secondary School

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Joan Kalinga