JOAN JAVIER
Mississauga,ON
Summary
Experienced customer service specialist with 4 years of experience. Resolved 50-100 daily inquiries with a 95% satisfaction rate, boosting customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst
Directly
2020.03 - Current
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Assisted customers via phone, email,and live chat, addressing inquiries, resolving issues and providing product information.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
Internal Auditor
ALJAY Agro-Industrial Solutions,Inc.
2017.03 - 2019.11
- Developed auditing program to address risks and evaluate regulatory requirements.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Recommended new methods to improve internal controls and operating efficiency.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Investigated discrepancies discovered during auditing process.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Explained risk and compliance concepts to managers and executives.
- Created and delivered risk management presentations to key decision-makers.
- Handled all major risks in collaboration with management.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.
- Trained newly hired employees on company processes, procedures and deadlines.
Education
BACHELOR in BUSINESS MANAGEMENT ACCOUNTING - Business Administration And Management
ISABELA STATE UNIVERSITY
06.2017
Skills
- ANALYTICAL SKILLS
- CONFLICT RESOLUTION
- CUSTOMER RELATIONSHIP MANAGEMENT
- CUSTOMER SATISFACTION/ENGAGEMENT
- DATA ANALYST
- DATABASES
- DIGITAL LITERACY
- INFORMATION LITERACY
- PRODUCT & INDUSTRY KNOWLEDGE
- RELATIONSHIP BUILDING
- SUPERVISION & LEADERSHIP
- MULTITASKING ABILITIES
- EXCELLENT COMMUNICATION
- MS WORD, MS EXCEL, MS POWERPOINT KNOWLEGEABLE
Languages
English
Elementary
Timeline
Customer Service Analyst
Directly
2020.03 - Current
Internal Auditor
ALJAY Agro-Industrial Solutions,Inc.
2017.03 - 2019.11
BACHELOR in BUSINESS MANAGEMENT ACCOUNTING - Business Administration And Management
ISABELA STATE UNIVERSITY
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