JOAN JAVIER
Mississauga,ON
Summary
Experienced customer service specialist with 4 years of experience. Resolved 50-100 daily inquiries with a 95% satisfaction rate, boosting customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst
Directly
03.2020 - Current
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Assisted customers via phone, email,and live chat, addressing inquiries, resolving issues and providing product information.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
Internal Auditor
ALJAY Agro-Industrial Solutions,Inc.
03.2017 - 11.2019
- Developed auditing program to address risks and evaluate regulatory requirements.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Recommended new methods to improve internal controls and operating efficiency.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Investigated discrepancies discovered during auditing process.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Explained risk and compliance concepts to managers and executives.
- Created and delivered risk management presentations to key decision-makers.
- Handled all major risks in collaboration with management.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.
- Trained newly hired employees on company processes, procedures and deadlines.
Education
BACHELOR in BUSINESS MANAGEMENT ACCOUNTING - Business Administration And Management
ISABELA STATE UNIVERSITY
06.2017
Skills
- ANALYTICAL SKILLS
- CONFLICT RESOLUTION
- CUSTOMER RELATIONSHIP MANAGEMENT
- CUSTOMER SATISFACTION/ENGAGEMENT
- DATA ANALYST
- DATABASES
- DIGITAL LITERACY
- INFORMATION LITERACY
- PRODUCT & INDUSTRY KNOWLEDGE
- RELATIONSHIP BUILDING
- SUPERVISION & LEADERSHIP
- MULTITASKING ABILITIES
- EXCELLENT COMMUNICATION
- MS WORD, MS EXCEL, MS POWERPOINT KNOWLEGEABLE
Languages
English
Elementary
Timeline
Customer Service Analyst
Directly
03.2020 - Current
Internal Auditor
ALJAY Agro-Industrial Solutions,Inc.
03.2017 - 11.2019
BACHELOR in BUSINESS MANAGEMENT ACCOUNTING - Business Administration And Management
ISABELA STATE UNIVERSITY
Similar Profiles
JOAN JAVIERJOAN JAVIER
Customer Service Analyst at DirectlyCustomer Service Analyst at Directly
Diego Bustos TorresDiego Bustos Torres
English Tutor at Directly With the StudentsEnglish Tutor at Directly With the Students
MHD ALI TURKMANIMHD ALI TURKMANI
manger assistant at DIRECTLY EDUCATIONmanger assistant at DIRECTLY EDUCATION