JOAN JAVIER
Mississauga,ON
Summary
Experienced customer service specialist with 4 years of experience. Resolved 50-100 daily inquiries with a 95% satisfaction rate, boosting customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Analyst
Directly
2020.03 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
BACHELOR in BUSINESS MANAGEMENT -
ISABELA STATE UNIVERSITY
06.2017
Skills
- ANALYTICAL SKILLS
- CONFLICT RESOLUTION
- CUSTOMER RELATIONSHIP MANAGEMENT
- CUSTOMER SATISFACTION/ENGAGEMENT
- DATA ANALYST
- DATABASES
- DIGITAL LITERACY
- INFORMATION LITERACY
- PRODUCT & INDUSTRY KNOWLEDGE
- RELATIONSHIP BUILDING
- SUPERVISION & LEADERSHIP
- ATTENTION TO DETAILS
- MULTITASKING ABILITIES
- EXCELLENT COMMUNICATION
Personal Information
I have a Bachelor of Business Administration in Management Accounting from Isabela State University, and I have developed data analysis and entry skills through my education and previous work experience. I have worked as a customer service specialist expert for Directly, a platform that connects customers with experts for various domains and services where I have demonstrated my communication, problem-solving, and customer satisfaction skills. I am always eager to learn new skills and explore new opportunities.
Timeline
Customer Service Analyst
Directly
2020.03 - Current
BACHELOR in BUSINESS MANAGEMENT -
ISABELA STATE UNIVERSITY
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