Joan Holita

• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Participated in pre-flight briefings to discuss flight details, weather and service plans.
• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Sold and served beverages and food items while providing key information about offerings to passengers during flights.

• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

- Conduct pre-flight briefings and provide clear instructions to flight attendants.

- Supervise boarding and deplaning processes, ensuring compliance with safety regulations and special assistance for passengers with unique needs.

- Deliver safety demonstrations, including emergency procedures, in alignment with CARs standards.

- Support cabin crew during in-flight services, resolving customer concerns, and enhancing service delivery.

- Manage onboard inventory, ensuring adequate stock levels and timely restocking.

• Transported and safely delivered items to prevent damage or loss.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Utilized GPS and maps for efficient route planning.
• Conducted pre-inspections to keep vehicle reliable and well-maintained.

- Ensured passenger safety by adhering to company regulations and conducting pre-flight safety checks.

- Assisted passengers with seating, luggage storage, and in-flight inquiries.

- Managed refreshment services, including food and beverage distribution, while maintaining cleanliness in galleys and lavatories.

- Resolved passenger concerns promptly and professionally, ensuring a positive travel experience.