Joan Felipe Cardenas Gomez
Toronto
Summary
I am Felipe Cardenas, a customer service representative with over 2 years of experience in providing exceptional services to clients either in Spanish or English. Ability to handle high-pressure situations with professionalism, solve problems efficiently and exceed customer expectations. Skill to actively listen, conflict resolution, and maintain a positive customer experience thru telephone support, email and live chat.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OPERATOR FORKLIFT MACHINE
RONA
02.2024 - 01.2026
- Responsible for tagging and sorting of incoming and outgoing goods.
- Solving customers' problems.
- Tracking inventory.
- Performing routine checks.
CUSTOMER SERVICE
Global contact S.A.S
12.2019 - 01.2022
- Be responsible for handling customer service matters over the telephone.
- Making or answering customer calls.
- Offering support for their needs and escalating issues they may have.
- Solving customer service issues promptly in a professional manner.
- Provide excellent customer service in a fast-paced environment.
Education
HIGH SCHOOL DIPLOMA -
Kennedy IED
Bogota, CUNDINAMARCA11.2020
Diploma - Police And Public Safety Foundation
Centennial College
Scarborough, Ontario12-2027
Skills
- Retail sales customer services
- Customer service aptitude
- Excellent problem solving skills
- Customer service optimization
- Roadside customer service
- Empathy and active listening with customers
- Excellent time management and organization skills
- Strong verbal and interpersonal abilities
- Attention to detail and accuracy
- Adaptable and quick learner
- Teamwork and collaboration
LANGUAGES
Spanish
Native or Bilingual
English
Full Professional
Certification
Payroll and social benefits technician
Timeline
OPERATOR FORKLIFT MACHINE
RONA
02.2024 - 01.2026
CUSTOMER SERVICE
Global contact S.A.S
12.2019 - 01.2022
HIGH SCHOOL DIPLOMA -
Kennedy IED
Diploma - Police And Public Safety Foundation
Centennial College