Joan Denette
Calgary,Alberta
Summary
15
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Accounts Receivable Clerk
GFL Environmental INC
Calgary, Alberta
2013.08 - 2022.06
- Investigated and resolved issues to maintain billing accuracy
- Answered customer invoice issues and resolved any issues
- Processed and sent invoices, adjustments and credit memos
- Followed all company procedures to keep data confidential
- Implemented process improvement solutions to streamline operations
- Input payment history and financial data to keep customers accounts up to date
- Completed billing audits in identified timeframes to report and investigate findings
- Executed solutions for internal processes to streamline operations
- Monitored contracts for customers outside of standard billing cycles
- Updated dashboard on daily basis
- Provided monthly updates to management on all tracked data
- Yearly audits of all vendors to ensure billing and payment accuracy
- Special projects as assigned
- Back up to accounts payable when needed.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Receptionist
Soft Tissue Rehab Centre
2012.09 - 2013.08
- Greet and check in patients and collect personal, medical and insurance information
- Schedule, reschedule and verify patient appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Collect patient co-payment and recorded payment transactions
- Obtain third party pay authorization for services provided and communicate outstanding balances to patients
- Manage office supplies, couriers, email and mail
- Prepare rooms for patient visits
- Keep clinic clean and inviting for patients.
Accounts Receivable Clerk
East Richmond Nurseries Inc
2010.08 - 2012.08
- Maintain billing system
- Generate invoices and account statements
- Account reconciliation
- Open new accounts and verify credit
- Maintain account receivable files and records
- Produce monthly financial and management reports.
Education
High School Diploma -
St. Mary's High School
Calgary, AB 1962.09 - 1974.06
Skills
Accounts Receivable Expertise Schedule ManagementBilling Dispute Resolution Micosoft OfficeVerbal and Written Communication Office AdministrationAudit Procedures Relationship BuildingInvoicing Proficiency Telephone EtiquetteFiscal Reporting Customer Service
Complex problem resolution
Data analysis
Efficiency recommendations
Payment posting
Creating Herbal Oils and Skin Care Products,Gardening,Hiking
I have a profound love of plants and enjoy growing my own herbs and using these to create beautiful herbal oils and skin products.
Certification
Practical Herbalist Certificate
Timeline
Practical Herbalist Certificate
2019-04
Accounts Receivable Clerk
GFL Environmental INC
2013.08 - 2022.06
Receptionist
Soft Tissue Rehab Centre
2012.09 - 2013.08
Accounts Receivable Clerk
East Richmond Nurseries Inc
2010.08 - 2012.08
High School Diploma -
St. Mary's High School
1962.09 - 1974.06