Joan Barrie
West Carleton Family Health Team
Renfrew,ON
43
years of professional experience
Detail-oriented office manager with a proven track record in customer service, office management, and process improvement. Committed to enhancing team productivity and streamlining operations for optimal client satisfaction.
Work History
Office Manager
28 Years- Managed scheduling and appointment systems to optimize patient care and service delivery.
- Managed scheduling for all support staff in the office, including reception, nursing, allied health and administrative.
- Developed and implemented office policies that improved operational effectiveness and compliance.
- Coordinated office operations and administrative functions to enhance workflow efficiency.
- Streamlined communication processes between healthcare providers and patients to enhance satisfaction.
- Evaluated office procedures regularly, identifying opportunities for process improvements and cost savings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive a work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
Office Manager
10 Years 5 Months- Managed scheduling and appointment systems to optimize patient care and service delivery.
- Developed and implemented office policies that improved operational effectiveness and compliance.
- Coordinated office operations and administrative functions to enhance workflow efficiency.
- Led training sessions for new employees, fostering a knowledgeable and capable team environment.
Education
Certified Dental Assistant - Dental Assistant
Skills
Office management
Office coordination
Data entry
Customer relations
Organizational skills
Administrative support
Timeline
Office Manager
West Carleton Family Health Team
06.1998 - 06.2026Read More
Office Manager
Tridont Dental Groups
01.1983 - 06.1993Read More
Canadore College of Applied Arts And Technology
Certified Dental Assistant from Dental Assistant
Read More