Summary
Overview
Work History
Education
Skills
Contacts
Hobbies and Interests
Languages
Timeline
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Joan Adongo

Toronto,ON

Summary

I am positive, organized, and detail-oriented with talent for efficiently managing administrative tasks and supporting team operations. I possess knowledge in office software applications and document management, coupled with strong communication skills. I am committed to optimizing workflow and contributing to organizational success.

Overview

7
7
years of professional experience

Work History

Administrative Support Officer

Integrated Transport Solutions Ltd
11.2021 - 12.2024
  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Organize a filing system for important and confidential company documents
  • Receives calls at front desk
  • Give appropriate answers to clients
  • Maintain a company calendar and schedule appointments
  • Book meeting rooms as required
  • Distribute and store correspondence like letters, emails and packages
  • Prepare reports as assigned
  • Arrange travel and accommodations
  • Schedule in-house and external events

Front Desk Assistant

Integrated Transport Solutions Ltd
08.2020 - 10.2021
  • Perform clerical duties
  • Receiving calls and giving timely feedback to clients
  • Coordinate with various departments
  • Ensure clean and tidy front desk space
  • Maintain security at all times
  • Photocopy, scan and file appropriate documents
  • Assist managers and organize facility
  • Manage filling system
  • Sign for delivered documents and distribute them to the appropriate recipient
  • Provide administrative support to management as requested

Front desk manager

Heritage Courts Hotel
01.2018 - 07.2020
  • Accommodate guests
  • Answer calls from clients
  • Resolve and respond to feedback
  • Manage and schedule conference room bookings
  • Reservations
  • Retrieve mail, packages and documents
  • Promote hotel services
  • Maintain clean facility

Tour agent/Customer care

First Flight Travels Ltd
06.2018 - 08.2018
  • Visa arrangements
  • Hotel Booking
  • Air ticketing
  • Guest Handling
  • Reservations

Education

Post-Graduate Certificate - Human Resources Management

Humber College
Toronto, ON
12-2025

Certificate - Crisis Intervention & Verbal De-Escalation

GCT Tactical
01-2025

Bachelors degree of science - Tourism and Hospitality Management

Ndejje University
10-2019

Advanced Certificate - Business Administration

Ndejje University
10-2016

Skills

  • Interpersonal skills
  • Time management
  • Good oral and written communication
  • Creativity
  • Computer skills
  • Customer relations
  • Confidential document control
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Time management abilities
  • Self motivation
  • Team collaboration
  • Reliability
  • Strong problem solver
  • Administrative support

Contacts

+1 437 258 4113, aajoan59@gmail.com

Hobbies and Interests

  • Research
  • Traveling
  • Attending social and business events
  • Individual sports
  • Music and fun

Languages

English
Full Professional

Timeline

Administrative Support Officer

Integrated Transport Solutions Ltd
11.2021 - 12.2024

Front Desk Assistant

Integrated Transport Solutions Ltd
08.2020 - 10.2021

Tour agent/Customer care

First Flight Travels Ltd
06.2018 - 08.2018

Front desk manager

Heritage Courts Hotel
01.2018 - 07.2020

Post-Graduate Certificate - Human Resources Management

Humber College

Certificate - Crisis Intervention & Verbal De-Escalation

GCT Tactical

Bachelors degree of science - Tourism and Hospitality Management

Ndejje University

Advanced Certificate - Business Administration

Ndejje University

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Joan Adongo