Joali Torrico
Hacienda Heights
Summary
Adapted at enhancing customer experience and streamlining operations, my tenure at Chick-fil-A showcases exceptional multitasking and team-building skills. Fluent in Spanish, I excel in guest service, contributing to sales uplifts through effective upselling. My proactive approach in resolving complaints and supporting crew members underscores my commitment to operational excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Fast Food Team Member
Chick-fil-A
03.2023 - Current
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Bachelor of Science - Clinical Psychology
Cal State University Fullerton
Fullerton, CA06.2026
Associate of Applied Science - Psychology
Mt San Antonio College
Walnut, CA06.2024
High School Diploma -
Glen A Wilson
Hacienda Heights, CA05.2021
Skills
- Organization
- Guest service
- Money Handling
- Fluent in Spanish
- Time Management
- Multitasking
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Fast Food Team Member
Chick-fil-A
03.2023 - Current
Bachelor of Science - Clinical Psychology
Cal State University Fullerton
Associate of Applied Science - Psychology
Mt San Antonio College
High School Diploma -
Glen A Wilson
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