Joackin Nwankwo
Sault Ste. Marie,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ammywiss cell communications
Toronto, Ontario
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Youth Empowerment Coordinator
Abiama foundation
Ikeja, Lagos
01.2022 - 01.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
Education
Bachelor of Science - Computer Science
Algoma University
Sault Ste. Marie, ON05-2026
Skills
- Assertiveness
- Customer satisfaction measurement
- Shipping and Logistics
- CRM software proficiency
Timeline
Customer Service Representative
Ammywiss cell communications
01.2023 - 01.2024
Youth Empowerment Coordinator
Abiama foundation
01.2022 - 01.2023
Bachelor of Science - Computer Science
Algoma University
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