Jo-Lee Parcey

worked call centre

navigated T1, onenote, tracker, DMP,filenet, SA data base

worked completing first and second reviews of COVID benefits

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Utilized various software and tools to streamline processes and optimize performance.
• Worked effectively in team environments to make the workplace more productive.

• Courteously and respectfully interact with customers
• Handling stock inventory
• Operating computerized cash registers
• Physically move and lift cases up to 50lbs
• Assisted customers with product selections and inquiries effectively.
• Processed sales transactions accurately using point-of-sale systems.
• Maintained inventory levels through regular stock checks and replenishment.
• Handled customer complaints with professionalism and empathy.
• Collaborated with team members to ensure efficient store operations.
• Educated customers on responsible alcohol consumption and product knowledge.
• Organized merchandise displays to enhance customer engagement and visibility.
• Trained new employees on customer service protocols and store policies.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Operated equipment and machinery according to safety guidelines.

• Managed Northern and Sault Ste. Marie offices (10 Staff and a $1,000,000 budget
• Development of community resources, public affairs, media affairs relations and client advocacy.
• Annual District Campaign and Operating Plan, Board and Regional Meetings Co-ordination and Quality control of client services, Rehabilitation teacher, mentoring social work students.

• Oversee all client services Preparation of Annual Report and Budget Management and human resources duties pertaining to 4 staff Service on Board of Directors and Fundraising Quality Control of Client Services.

• Taught communication, daily living, personal, leisure and pre orientation skills.
• Conducted in-service and public relations activities, attended Individual Program Plan school meetings and coordinated and convened support group meetings.

• Counseled both parents and children, provided crisis intervention support to foster parents and prepared contracts.
• Completed necessary documentation and family histories.

• General Clerical Duties.
• Posted and Balanced accounts payable and receivable