Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jo-Anne Lamontagne

MISSISSAUGA,ON

Summary

Customer-focused professional with successful 35-year career in automotive sector. Dynamic successful applying problem solving and organizational skills in busy business environment.

Overview

34
34
years of professional experience

Work History

Manager Corporate Sales, Demo & EVP

Mercedes-Benz Canada Inc.
03.2009 - Current
  • Conducted performance evaluations to identify areas for employee growth.
  • Streamlined communication processes to foster transparency among departments.
  • Implemented training programs for enhanced employee skills.
  • Managed budgets for various departmental initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Director of Fleet and Remarketing

Discount Car & Truck Rentals
09.1990 - 10.2008
  • Engaged teams in change processes to minimize resistance and promote acceptance.
  • Streamlined workflows to boost productivity across multiple functions.
  • Implemented performance metrics for consistent evaluation and improvement.
  • Cultivated high-performing teams by implementing leadership development programs.
  • Implemented strategic initiatives for enhanced market positioning.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.

Education

GED -

McDonald Cartier
St Hubert, Quebec
06-1982

Skills

  • Customer service
  • Time management
  • Staff training and development
  • Task delegation
  • Relationship building
  • Lead generation
  • Partnership development
  • Computer skills
  • Effective communication
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Manager Corporate Sales, Demo & EVP

Mercedes-Benz Canada Inc.
03.2009 - Current

Director of Fleet and Remarketing

Discount Car & Truck Rentals
09.1990 - 10.2008

GED -

McDonald Cartier

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Jo-Anne Lamontagne