Jo-Anne Lamontagne
MISSISSAUGA,ON
Summary
Customer-focused professional with successful 35-year career in automotive sector. Dynamic successful applying problem solving and organizational skills in busy business environment.
Overview
34
34
years of professional experience
Work History
Manager Corporate Sales, Demo & EVP
Mercedes-Benz Canada Inc.
03.2009 - Current
- Conducted performance evaluations to identify areas for employee growth.
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Director of Fleet and Remarketing
Discount Car & Truck Rentals
09.1990 - 10.2008
- Engaged teams in change processes to minimize resistance and promote acceptance.
- Streamlined workflows to boost productivity across multiple functions.
- Implemented performance metrics for consistent evaluation and improvement.
- Cultivated high-performing teams by implementing leadership development programs.
- Implemented strategic initiatives for enhanced market positioning.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Interacted well with customers to build connections and nurture relationships.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Education
GED -
McDonald Cartier
St Hubert, Quebec06-1982
Skills
- Customer service
- Time management
- Staff training and development
- Task delegation
- Relationship building
- Lead generation
- Partnership development
- Computer skills
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Manager Corporate Sales, Demo & EVP
Mercedes-Benz Canada Inc.
03.2009 - Current
Director of Fleet and Remarketing
Discount Car & Truck Rentals
09.1990 - 10.2008
GED -
McDonald Cartier
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