Jo-Anne Iqbal
Westphal,NS
Summary
Caring and empathetic Support Worker with 2 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Support Worker
Support Services Group LTD (SSG)
02.2023 - Current
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Full Time Dietary Aide
Ocean View Continuing Care Center
10.2019 - 05.2023
- Work 12-hours shifts; serve all three meals to 32 residents including textured diets: modified, puree, minced and regular
- Check all diet restrictions before serving meals as per the residents’ profile
- Prepare sandwiches, tea/coffee and offer p.m
- Snacks as per the guidelines
- Record food temperature before meal services; Record fridge/freezer’s and dish machine temperature
- Setup dining tables and area for all meal services
- Responsible to coordinate and communicate with the main kitchen to ensure smooth meals services
- Clean kitchenette, work area and dining room; wash dishes pots and cutlery after every meal service
- Refill and replenish juices and condiments etc; keep cupboards tidy
- Replenish pantry/stock for the next shift
- Ensured kitchenette, work area and dining halls are kept clean as per the OH&S and Food safety and sanitation guidelines.
0.9 Position Dietary Aide
Ocean View, Continuing Care Center
10.2018 - 10.2019
- Duties same as above
CASUAL Dietary Aide
Ocean View, Continuing Care Center
08.2018 - 10.2018
- Also worked as Housekeeper, Laundry, Food Service worker.
Administrative Assistant
Public works and Government Services of Canada
04.2005 - 05.2005
- Completed a 5-week work placement program with the PWGSC in order to complete my training as an Administrative Assistant.
Education
Office Information Technology Program - Administrative Assistant
NSCC, Akerley Campus
Dartmouth, NS06.2005
Grade 12 -
Cole Harbour District High School
06.1993
Skills
- Microsoft Office: MS Word, Excel, Power Point, Outlook, Internet Applications
- Risk Assessments
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Emotional Support
- Social Skills Development
Training
- Basic Food Safety, 04/2019
- Standard CPR / AED, 04/2023
Languages
English
Native or Bilingual
Certification
A.G.E Gentle Persuasive Approaches
MANDT
R.I.C.K
CPI Verbal Intervention Certificate
First Aid and CPR certificate
Positive Behavior Supports Certificate
Person Centered Panning Certificate
Medication Awareness Training certificate
Health and Personal Care certificate
Resident Identifiers
Resident Abuse Prevention and Response
Least Restraint certificate
Responsive Behaviors; recognition and Management Certificate
OHS Occupational Health and Safety Certificate
M.A.I.D
WHIMIS
Infection Prevention - Hand Hygiene
Dietary Standards
Choking Feeding and Swallowing
Timeline
Support Worker
Support Services Group LTD (SSG)
02.2023 - Current
Full Time Dietary Aide
Ocean View Continuing Care Center
10.2019 - 05.2023
0.9 Position Dietary Aide
Ocean View, Continuing Care Center
10.2018 - 10.2019
CASUAL Dietary Aide
Ocean View, Continuing Care Center
08.2018 - 10.2018
Administrative Assistant
Public works and Government Services of Canada
04.2005 - 05.2005
Office Information Technology Program - Administrative Assistant
NSCC, Akerley Campus
Grade 12 -
Cole Harbour District High School
A.G.E Gentle Persuasive Approaches
MANDT
R.I.C.K
CPI Verbal Intervention Certificate
First Aid and CPR certificate
Positive Behavior Supports Certificate
Person Centered Panning Certificate
Medication Awareness Training certificate
Health and Personal Care certificate
Resident Identifiers
Resident Abuse Prevention and Response
Least Restraint certificate
Responsive Behaviors; recognition and Management Certificate
OHS Occupational Health and Safety Certificate
M.A.I.D
WHIMIS
Infection Prevention - Hand Hygiene
Dietary Standards
Choking Feeding and Swallowing
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