Jo-Anne Fanjoy
Customer Service Representative
Halcomb,NB
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
Work History
Team Leader - Quality Assurance Team
AIC Group of Funds
Burlington , ON
04.1999 - 06.2000
- Mentored and guided employees to foster proper completion of assigned duties.
- Positioned as a go-to person for staff members, troubleshooting complex administrative and training issues promptly.
- Initiated timely responses to emails, voicemails, and written correspondence.
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with customers through positive attitude and attentive response
Customer Service Liaison Representative
AIC Group of Funds
Burlington , ON
06.1997 - 04.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer's concerns in a fast-paced setting in coordination with a solid team of customer service associates
Customer Service Call Center Representative
AIC Group of Funds
Burlington , ON
04.1995 - 08.1996
- Resolved concerns regarding products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Head Teller
Financial Institutions
Hamilton , ON
02.1987 - 04.1995
- Replenished ATM funds in empty canisters by validation and security process.
- Accurately counted, verified, and handled bank deposits and armored car transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Education
Canadian Investment Funds - Canadian Investment Funds Operations
Canadian Institute of Financial Planning
Toronto, ON02.1997
Computer Business Administration - Computer Business Skills
Academy of Learning
Hamilton, ON06.1995
Skills
- Staff education and training
- Cash Handling
- Client Service
- Daily workflow improvement
- Complaint resolution
- Multitasking Abilities
- Decision Making
- Good Telephone Etiquette
Timeline
Team Leader - Quality Assurance Team
AIC Group of Funds
04.1999 - 06.2000
Customer Service Liaison Representative
AIC Group of Funds
06.1997 - 04.1999
Customer Service Call Center Representative
AIC Group of Funds
04.1995 - 08.1996
Head Teller
Financial Institutions
02.1987 - 04.1995
Canadian Investment Funds - Canadian Investment Funds Operations
Canadian Institute of Financial Planning
Computer Business Administration - Computer Business Skills
Academy of Learning
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