JO-ANNE COOPER
Bonnyville,AB
Summary
Influential and accomplished Public Library Director, with a proven track record of success building and leading Library programs geared toward sustainable Public Library service. Recognized as a unifying leader, positive agent of change, and adaptable problem solver, with current knowledge of prevailing policies and bylaws of the Alberta Libraries Branch, and a proven business acumen.
Overview
22
22
years of professional experience
Work History
Receptionist
H & R Block Tax Services
02.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Records Management Clerk
Municipal District of Bonnyville No. 87
02.2013 - 06.2023
- Assisted in developing strategies to improve overall records management efficiency
- Staff expert and trainer on the Laserfiche software program
- Located, retrieved and copied information in response to requests and delivered to authorized users
- Developed and maintained filing systems to ensure accurate records management
- Maintained confidentiality of current and historical records
- Ensured all records were properly labeled, indexed and tracked through their lifecycle
- Trained in the confidentiality of personal records including: FOIP, HIA, PIPA and PIPEDA.
Public Library - Director (Contract)
Vegreville Public Library
09.2011 - 09.2012
- Supervised staff members in processing materials and providing reference services
- Managed budgets related to purchasing new books, supplies and equipment
- Performed collection development activities, ordering new material, weeding out outdated items and cataloging acquisitions
- Evaluated current practices for efficiency improvements within the department
- Applied for grant funding including: 2 CIP grants and 1 community Spirit application
- Submitted updated policy manual and bylaws to Alberta Libraries Branch
- Prepared and presented annual budget request to the Town of Vegreville
- Encouraged improved relationship with the County of Vegreville through a presentation, a first-time tour of the library and a lunch with staff and board.
Public Library Director
Camrose Public Library
10.2002 - 06.2011
- Developed and maintained library collection by selecting, ordering, cataloging, and classifying books and other materials
- Managed daily operations of the library including staffing issues, budgeting, inventory control and purchasing
- Supervised programming and offered programs for children and adults
- Researched current trends in libraries to stay abreast of new technologies
- Prepared reports on library usage statistics for departmental review meetings
- Attended professional conferences related to librarianship
- Maintained complete and accurate records of library transactions
- Publicized and promoted library services, programs and collections
- Developed policies and procedures
- Compiled circulation statistics and drafted reports to illustrate metrics
- Coordinated library renovation project
- Conducted library inventory
- Created a Library Plan of Service in cooperation with the Library Board
- Reactivated the Friends of the Library Society
- Presented workshops for Parkland Regional Library System on the topics of Summer Reading Program Coordination and Grant Writing.
Education
Masters of Library and Information Studies -
University of Alberta
01.1993
Bachelor of Arts -
University of Lethbridge
01.1991
Skills
- Policies and Procedures Development
- Financial Management
- Efficiency Improvements
- Verbal & Written Communication
- Relationships & Partnerships
- Strategic Decision Making
- Problem Solving
- Collection Development
- Laserfiche Software
Telephone skills
Verbal and written communication
Customer/Client relations
Volunteer Experience
- Library Board Chair Bonnyville Municipal Library
- Administer Lakeland Community Events web page
- Camrose Family Literacy Chair
- Camrose Adult Learning
- Camrose Interagency Board
- Brownie Leader City of Camrose
- Sunday School teacher
Languages
English
Full Professional
French
Limited Working
Additional Information
I am a continuous learner and in the past year have taken numerous workshops and classes. I am currently enrolled in Sage 50 Accounting Level 1 and Level 2. I have completed the Indigenous Studies course through the University of Alberta. Through the Bonnyville Chamber of Commerce I completed 2 sessions on Social Media Mastery. Courses offered through Community Futures include: Business Grants 101, Mastering TikTok and Branding and Rebranding Your Business. I am working through the modules on leadership through Alison.com and recently completed Workplace Leadership and Management. Throught Employabilities 45+ I was involved in a 16 week group session that covered a wide range of topics from abilities and aptitudes, training needs, self-evaluation and skills review.
Timeline
Receptionist
H & R Block Tax Services
02.2024 - 04.2024
Records Management Clerk
Municipal District of Bonnyville No. 87
02.2013 - 06.2023
Public Library - Director (Contract)
Vegreville Public Library
09.2011 - 09.2012
Public Library Director
Camrose Public Library
10.2002 - 06.2011
Masters of Library and Information Studies -
University of Alberta
Bachelor of Arts -
University of Lethbridge
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