Jo-Anna Fleury
North Bay,ON
Summary
Highly organized and detail oriented individual seeking position as a Registered Nurse within the Emergency Care or Critical Care department at North Bay Regional Health Centre. Possess high energy, while bringing enthusiasm, dedication, and exceptional work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Swiss Chalet
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Montana's BBQ & Bar
06.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier/ Customer Services
Home Depot
03.2019 - 09.2021
- Handled cash, greeted customers, answered phones, made P.A announcements, maintained a hygienic and fully-organized front check-out, handled customer complaints, processed online and in-store orders efficiently, engaged and interacted with coworkers, supervisors, and peers in a friendly and positive manner
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Walmart
10.2018 - 03.2019
- Handled cash, greeted customers, maintained a hygienic and fully-organized front check-out, handled customer complaints, engaged and interacted with coworkers, supervisors, and peers in a friendly and positive manner
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Mike & Lori's NoFrills
01.2016 - 01.2018
- Handled cash, made P.A announcements, answered phones, greeted customers, maintained a hygienic and fully-organized front check-out, handled customer complaints, engaged and interacted with coworkers, supervisors, and peers in a friendly and positive manner
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Nursing
Nipissing University
North Bay, ON12.2023
High School Diploma -
St. Joseph Scollard Hall
North Bay, ON06.2019
Skills
- Positive work ethic, professional attitude
- Adapt quickly to new situations
- Maintain solid working and patient relationships
- Excellent oral and written communication skills
- Commitment to continued training and learning
- Effective at problem solving
- Ability to think critically and effectively while working under pressure
- Team-oriented: ability to work successfully as an individual and as a productive member of a team
Certification
- WHMIS
- Smart Serve
- CPR level C
- Nonviolent crisis intervention training
- RNAO Breastfeeding
- Shadowed a NRP class
Volunteer Experience
- The Duke of Edinburgh Program, traveled to Costa Rica to help children and build classroom, 2016-2019
- NBRHC, visited with patients on various floors, 05/01/19-08/01/19
Health Care Clinical Experience
North Bay Regional Health Centre, (2020-2023)
- Shadowed RN virtually (20 hours), Inpatient Surgery A3 (78 hours), Medicine D3 (78 hours), AIPU (144 hours), Maternal/Child Health (168 hours), Surgery B3 (154 hours), Specialty day NICU (14 hours).
Community, (2023)
- Near North Palliative Care Network (168 hours)
Consolidation
- Critical care unit (56 hours) and Neonatal Intensive Care Unit (364 hours)
An example of set of skills I have learned throughout my clinical experience thus far:
- NG tube insertion and management, physical assessments newborn and adults, PO/IV/Subq/IM medication administration, CPAP & high flow management, documentation and assistance with neonatal resuscitation, wound care (simple & complex), newborn blood work (heel poke), IV initiation/management, and CBG management.
References
Lauren Schiavo RN, (705-495-9566)
- NICU preceptor
Maxine Dawkins, (705-498-4333)
- Employer for Swiss Chalet and Montana's BBQ & Bar
Timeline
Server
Montana's BBQ & Bar
06.2022 - 09.2023
Server
Swiss Chalet
01.2022 - Current
Cashier/ Customer Services
Home Depot
03.2019 - 09.2021
Cashier
Walmart
10.2018 - 03.2019
Cashier
Mike & Lori's NoFrills
01.2016 - 01.2018
Bachelor of Science - Nursing
Nipissing University
High School Diploma -
St. Joseph Scollard Hall
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