Jo-Ann Johnson
Conception Bay South,Canada
Summary
Results-oriented and customer-focused Sales professional with over 15 years of experience in purchasing, inventory control, expediting and inside sales. Excellent at managing open purchase orders, collaboration with business suppliers, updating delivery dates through Excel and Enterprise SX programs. Proficient in using Microsoft suite for preparing and maintaining expediting reports.
Overview
14
14
years of professional experience
Work History
Customer Service Representative – Inside Sales
Graybar Canada
St. John's, Newfoundland And Labrador
09.2018 - Current
- Provide professional and friendly customer service to approximately 40 clients by listening to concerns and offering suitable solutions resulting in client satisfaction
- Assist the Account Manager with day-to-day operations by accurately handling quotes, order entry and expediting, which improves on-time delivery for key client projects
- Provide feedback to management using Salesforce for reporting and coordinating with internal teams to manage lead times and ensure customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Purchasing / Inventory Control
Graybar Canada
St. John's, Newfoundland And Labrador
01.2012 - 01.2018
- Maintained and purchased inventory from over 50 vendors to meet the clients demands by reviewing the RRAR report and listening to clients and Account Managers of upcoming projects
- Developed and maintained relationships with suppliers for pricing contracts and resolve issues of shortages and delivery problems
- Prepared and maintained expediting reports for internal departments and employees to provide a clear visibility on delivery status to support project readiness
- Investigated and reconciled the daily cycle count to confirm accuracy of inventory, monitored the expiration dates of products to ensure they were stocked and handled appropriately
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma - Business Management, Human Resources Management
Keyin College
St. John’s, NL2005
Skills
Vendor Coordination
Team Management
Continuous Improvement
Creative Problem Solving
Self-Sufficient
Organized
Customer Relationship Focus
Accountability
Contract Development
Windows and Microsoft Suite
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative – Inside Sales
Graybar Canada
09.2018 - Current
Purchasing / Inventory Control
Graybar Canada
01.2012 - 01.2018
Diploma - Business Management, Human Resources Management
Keyin College