Evans Osei Bonsu
Etobicoke,ON
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at soma chocolatemaker. Proven ability to enhance sales through effective visual merchandising and inventory management. Strong communication and problem-solving skills drive successful interactions and foster client satisfaction. Committed to optimizing processes and delivering exceptional results in fast-paced environments.
Overview
1
1
Certification
Work History
Sales Associate
soma chocolatemaker
Toronto, Ontario
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
Receptionist
TEKNAFORM
Bolton, Ontario
- Responded to inquiries from internal staff members regarding office operations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Prepared welcome packages for new hires.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- organized travel arrangements for staff members including flights, hotels, car rentals.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Machine Operator
HLS Linen Service
Brampton, Ontario
- Ensure that safety guidelines are followed at all times while operating machinery.
- Performed regular maintenance on machines to ensure optimal performance.
- Set up and operate machine tools to produce precision parts and instruments.
- Carry out regular safety checks on machinery prior to operation.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Assisted with troubleshooting issues that arose with facility production processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
- Started up, shut down and checked water and wastewater treatment processes.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
Receptionist Administrator
Give And Go Food
Toronto, Ontario
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Created spreadsheets to track customer information such as contact details and preferences.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Provided assistance with payroll processing when needed.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Kukuom Agric Senior High School
Ghana06-2020
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales reporting
- Product knowledge
- Office administration
- Communication skills
- Problem-solving
Languages
English
Professional
Certification
- High School Diploma
- Food Safety Check
- WHMIS
- Standard First Aid & CPR
References
References available upon request.
Timeline
Sales Associate
soma chocolatemaker
Receptionist
TEKNAFORM
Machine Operator
HLS Linen Service
Receptionist Administrator
Give And Go Food
High School Diploma -
Kukuom Agric Senior High School
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