Summary
Overview
Work History
Education
Skills
Certification
Software
Volunteer Work
Timeline
Generic

Jazzmin Masesar

Winnipeg

Summary

Versatile, bilingual, detail-oriented and knowledgeable individual possessing first-rate communication skills and personable demeanor demonstrated across 7 years of patient-focused and customer-focused roles, and a cumulative 3 years in upper-level management roles. Excellent knowledge of conflict resolution processes with a double major in Conflict Resolution Studies and English.

Overview

2025
2025
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Director - Medical Affairs

Noble Growth Corp
05.2024 - 10.2024
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication and goal setting
  • Cultivated stakeholder relationships through proactive communication and addressing concerns.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.


National Manager - Veteran Relations

Aurora Cannabis Enterprises
12.2021 - 05.2024
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Provided analytical rationale to identify, develop and implement activities within allocated account base.
  • Complied with policies and quality standards to maintain consistency in quality of services in accordance with Health Canada Standards for Medical Cannabis Sales and Marketing
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Increased national sales by developing and implementing effective marketing strategies.
  • Established strategic partnerships with industry leaders, driving collaboration and mutual success.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Increased total veteran patient numbers by 10% in 2023

Compliance Specialist

Tokyo Smoke Osborne Village
9 2019 - 9 2021

- Worked in a high-paced retail environment; educating customers on methods of consumption and use of cannabis accessories while maintaining compliant with Health Canada and Manitoba Liquor and Lotteries Guidelines

- Built positive and trusting rapport with customers to provide informed consumption of multiple formats of cannabis

- Cultivated a positive and welcoming environment to a diverse population

- Fully trained on processing shipments following Health Canada cannabis regulations and provincial health and safety procedures

- Floor leading, tracking Key Performance Indicators, weekly reviews of whole store operations and team performance

- Consistently required to have ongoing and excellent written and verbal communication with Manitoba Liquor and Lotteries (MBLL) for upkeep of regulations surrounding the storage and sale of recreational cannabis in the legal market

Medical Office Assistant

Ray of Hope Medical Centre
9 2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Adhered to strict PHIA guidelines to protect patient privacy.

Community Outreach Coordinator/CA

Marion Chiropractic Centre
05.2018 - 04.2019

- Outreach coordinator duties included collaborating and maintaining good professional relationships with local businesses, scheduling and managing informational wellness presentations to organizations and workplaces
-Organized and assisted community workshops to promote different programs and educate public on available services.- Worked in a high-paced office environment managing the schedule and patients of four Chiropractors

-Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

- Organized documents, patient files and insurance information and paperwork in a safe and confidential manner

- Office duties included booking appointments, phone-calls, taking payments, tending to patient needs

- Promoted a climate of respect for diversity, equity and inclusion

- Processed insurance claims (MPI, WCB, Personal Insurance)

Education

Bachelor of Arts - Conflict Resolution Studies

Menno Simons College
Winnipeg, MB
09.2017 - 02.2022

Bachelor of Arts - English

The University of Winnipeg
Winnipeg, MB
09.2017 - 02.2022

Skills

Strategic Planning

Operations Management

Team Leadership

Collaborative Problem Solving Skills

De-Escalation and Mediation

Excellent Written and Verbal Communication Skills

Patient records administration

Certification

Mediation Skills 2 - Mediation Services Winnipeg

Software

Microsoft Office

Shopify

Sage

Ample

Volunteer Work

2021 - Volunteer Note Taker

The University of Winnipeg

2016-2017 - Leadership Team

Collège Louis-Riel

2016-2017 - Youth Badminton Coach Grade 7&8

Collège Louis-Riel

Timeline

Director - Medical Affairs

Noble Growth Corp
05.2024 - 10.2024

National Manager - Veteran Relations

Aurora Cannabis Enterprises
12.2021 - 05.2024

Mediation Skills 2 - Mediation Services Winnipeg

09-2020

Mediation Skills 1

09-2018

Community Outreach Coordinator/CA

Marion Chiropractic Centre
05.2018 - 04.2019

Bachelor of Arts - Conflict Resolution Studies

Menno Simons College
09.2017 - 02.2022

Bachelor of Arts - English

The University of Winnipeg
09.2017 - 02.2022

Compliance Specialist

Tokyo Smoke Osborne Village
9 2019 - 9 2021

Medical Office Assistant

Ray of Hope Medical Centre
9 2021 - Current
Jazzmin Masesar