Microsoft Office
Versatile, bilingual, detail-oriented and knowledgeable individual possessing first-rate communication skills and personable demeanor demonstrated across 7 years of patient-focused and customer-focused roles, and a cumulative 3 years in upper-level management roles. Excellent knowledge of conflict resolution processes with a double major in Conflict Resolution Studies and English.
- Worked in a high-paced retail environment; educating customers on methods of consumption and use of cannabis accessories while maintaining compliant with Health Canada and Manitoba Liquor and Lotteries Guidelines
- Built positive and trusting rapport with customers to provide informed consumption of multiple formats of cannabis
- Cultivated a positive and welcoming environment to a diverse population
- Fully trained on processing shipments following Health Canada cannabis regulations and provincial health and safety procedures
- Floor leading, tracking Key Performance Indicators, weekly reviews of whole store operations and team performance
- Consistently required to have ongoing and excellent written and verbal communication with Manitoba Liquor and Lotteries (MBLL) for upkeep of regulations surrounding the storage and sale of recreational cannabis in the legal market
- Outreach coordinator duties included collaborating and maintaining good professional relationships with local businesses, scheduling and managing informational wellness presentations to organizations and workplaces
-Organized and assisted community workshops to promote different programs and educate public on available services.- Worked in a high-paced office environment managing the schedule and patients of four Chiropractors
-Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Organized documents, patient files and insurance information and paperwork in a safe and confidential manner
- Office duties included booking appointments, phone-calls, taking payments, tending to patient needs
- Promoted a climate of respect for diversity, equity and inclusion
- Processed insurance claims (MPI, WCB, Personal Insurance)
Strategic Planning
Operations Management
Team Leadership
Collaborative Problem Solving Skills
De-Escalation and Mediation
Excellent Written and Verbal Communication Skills
Patient records administration
Mediation Skills 2 - Mediation Services Winnipeg
Microsoft Office
Shopify
Sage
Ample
2021 - Volunteer Note Taker
The University of Winnipeg
2016-2017 - Leadership Team
Collège Louis-Riel
2016-2017 - Youth Badminton Coach Grade 7&8
Collège Louis-Riel
Mediation Skills 2 - Mediation Services Winnipeg
Mediation Skills 1