Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Hobbies and Interests
References
Languages
Timeline
Generic

Munira Ismail

Edmonton,Alberta

Summary

Customer Service representatives bring top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

1
1
year of professional experience

Work History

Receptionist

Insight medical
01.2023
  • Greet visitors and clients as they arrive at the office or front desk
  • Provide a friendly and professional welcome to create a positive first impression
  • Manage and route incoming phone calls to the appropriate departments or individuals
  • Sending messages accurately and relaying them to the intended recipients
  • Maintain a clean and organized front desk area
  • Ensure that the reception area is presentable and well-stocked with necessary supplies
  • Schedule appointments for clients or meetings for employees
  • Coordinate and confirm appointments to ensure efficient use of time
  • Assist clients and visitors with inquiries, providing information or directing them to the right person or department
  • Handle customer complaints or issues, escalating them to the appropriate party if necessary
  • Assist with basic administrative tasks, such as sorting and distributing mail, managing deliveries, and coordinating courier services
  • Keep records of visitor logs, appointments, and other relevant information
  • Ensure confidentiality and security of sensitive information
  • Relay messages and important information to employees promptly
  • Serve as a liaison between different departments and individuals within the organization
  • Utilize office technology, including phone systems, email, and office software to perform tasks efficiently.

Customer Service Representative

24-7 Intouch
10.2022 - Current
  • Assist customers needing help over the phone by using precise problem-solving skills and engaging the client to further analyze problems in detail and solve them
  • Responsible for detecting customer issues and accurately depicting the problem in a ticket for filing purposes
  • Maintained a professional attitude, solved adverse problems by following company policy, adhered to laws and regulations within provincial standards, reported any incidents to higher-ups if need be, and ensured customer satisfaction by going above and beyond to help with any inquiries.

Starbucks Barista Shift Supervisor

01.2019
  • Takes orders, makes drinks, counts money, and orders new stuff for the store
  • Worked on a POS system.

The Mobile Shop sales associate

09.2022
  • Activated phones, got customers good deals with postpaid accounts, and sold items
  • Dealt with every provider, spoke to customers, and helped ease customer minds on getting the best deal.

Virgin Mobile sales associate

  • Activated phones, got customers good deals with postpaid accounts, and sold items.

RW&CO fashion associate

  • Folds clothing and helps customers pair outfits.

Bentley sales associate

  • Sold suitcases, wallets, and bags.

Education

Bachelor of Arts - Criminology

MacEwan University
01.2024

M.E.LaZerte High School
01.2019

Skills

  • Team Leadership Crime
  • Exceptional Communicator
  • Service-Minded, Reliable
  • Quick and effective decision maker
  • Multi-Tasker
  • Efficient
  • Creative Problem Solver
  • Able to stand for an extended period
  • Able to lift over 50kg
  • Trustworthy and punctual
  • Strong work ethic and ability to adapt easily
  • Effective in a team environment and attentive to detail
  • Able to provide excellent customer service and a positive attitude
  • Proficient in Microsoft Office, social media, and Internet research
  • Scheduling
  • Administrative Support
  • Data Entry
  • Cash Handling

Accomplishments

  • Achieved partner of the quarter through effectively helping my fellow teammates at Starbucks by guiding and support each and every partner its a very high honour to be awarded with
  • Completed a co-curriculum for human equity and diversity which demonstrates by understanding of society and allowing myself to find resources and education other people
  • Currently, the vice president of finance is managing the books and allocating money to different companies
  • HURDE: human equity rights and diversity

Volunteer Experience

  • Photographer/Videographer Volunteer, Africa Centre, 2017, Currently, Volunteered in various capacities to promote diversity, tolerance, and Videographer for a documentary filmed over several weeks with prominent figures in the community (Elders, Police Commissioner, community leaders, etc.). Photographer for "Melanin Narratives" event showcasing a documentary and various artists.
  • Leadership Volunteer, M.E. LaZerte high school, 2016, Currently
  • Summer Youth Volunteer, CapitalCare Dickinsfield Summer, 2015, Participated in recreational activities for older adults with various disabilities. Encouraged residents to partake in various 1-1 and group activities, including outings. Worked alongside a recreational team and students to organize and implement activities and out-trips for the residents.

Hobbies and Interests

  • Photography
  • Food
  • Reading
  • Running
  • Hiking
  • Rugby
  • The outdoors

References

Available Upon Request

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Receptionist

Insight medical
01.2023

Customer Service Representative

24-7 Intouch
10.2022 - Current

The Mobile Shop sales associate

09.2022

Starbucks Barista Shift Supervisor

01.2019

Virgin Mobile sales associate

RW&CO fashion associate

Bentley sales associate

Bachelor of Arts - Criminology

MacEwan University

M.E.LaZerte High School

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Munira Ismail